Palacio De Los Duques Madrid | Rooftop Pool & Michelin Star

Name: PALACIO DE LOS DUQUES, A GRAN MELIA HOTEL - THE LEADING HOTELS OF THE WORLD, Madrid
Address: Cuesta Santo Domingo, 5 Y 7, Madrid, Community of Madrid, 28013
Price range: US$700+
Rating: 9.3

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Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World Madrid Nearby photo The rooftop pool at the hotel

Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World Madrid Exterior photo This is a photograph of a grand, elegant interior space, likely the foyer or main hall of a stately home, mansion, or upscale venue.

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Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World Madrid Exterior photo This is a sophisticated and modern interior photograph, likely from a high-end hotel or luxury space.

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Key details

Hotel Details

Cuesta Santo Domingo, 5 Y 7, Madrid, 28013

Steps from the Royal Palace of Madrid

Perfect

9.3

9.7

/10

4.8

4.7

Loved by Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World guests

Attentive staff

Spacious rooms

Delicious breakfast

Convenient location

"First of all, this hotel offers you free rental of Audi SQ8 e-tron for up to 12 hours to visit surroundings."

Arseniy from Russia

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"We particularly loved the service and the private concierge with the red level club."

Karyn from United States

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"We even spent a few amazing hours at the pool on the roof top deck with gorgeous views of the city."

akafayth from United States

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5-star palace hotel near Royal Palace with Michelin-star dining and RedLevel service

Accommodations & RedLevel Service

The hotel occupies a 19th-century palace and offers rooms with 49-inch LED TVs with Chromecast, iPhone docking stations, Nespresso coffee machines, and heated bathroom floors. The RedLevel service provides exclusive amenities and personalized attention, including a separate check-in area, open bar, daily tapas and drinks, and access to a private lounge. The property also has a private historic garden where guests can relax, and the design is inspired by Velázquez's paintings.

Dining

The hotel has two restaurants, including the Michelin-starred Dos Cielos Madrid, which serves Spanish cuisine and wines. A gourmet breakfast buffet with made-to-order options is available each morning, and guests can also visit the bar and tea corner. The garden setting provides an outdoor dining space for lunch and dinner at Jardín Restaurant.

Wellness & Pool

The Thai Room wellness center offers Thai massages, steam room, hot tub, and spa treatments with expert therapists. A seasonal rooftop infinity pool with city views and sun loungers is open during summer months, and the hotel also has a 24-hour gym. Guests can use the heated outdoor swimming pool, open all year, along with the sun terrace and spa facilities.

Location

The hotel is 300 metres from the Royal Palace, the Teatro Real opera house, and the Cathedral, and 500 metres from Plaza Mayor. Sabatini Gardens are 300 metres away, and the Prado Museum is a 20-minute walk. Despite its central location, the hotel sits on a quiet side street, offering a peaceful retreat.

Services & Amenities

Business travelers can use meeting and banquet facilities, fax/photocopying, and express check-in/check-out. The hotel welcomes pets and provides pet bowls, and families have baby safety gates, babysitting services, and board games. Additional services include valet parking, electric vehicle charging, airport shuttle, car hire, and a 24-hour front desk with concierge and currency exchange.

Highlights

RedLevel: Exclusive amenities, private lounge, open bar & tapas

Dining: Michelin-starred Dos Cielos Madrid

Wellness: Thai Room with expert massages & steam room

Pool: Seasonal rooftop infinity pool with city views

Location: 300 m from Royal Palace & Teatro Real

Family: Baby safety gates, babysitting, board games

Business: Meeting facilities & express check-in/out

“In my opinion, this is a luxurious hotel choice given its Michelin-starred dining and wellness center with Thai treatments. The architecture evokes 19th-century elegance, a theme that extends to the RedLevel service, granting guests exclusive amenities and personalized attention. I would recommend this hotel to anyone seeking a sophisticated Madrid experience near the Royal Palace.”

Charlotte EvansHead of Editorial at Hotelsdowntown

Location: Perfect

9.6/10Review score

Map View

Highlights from guests

DiningBreakfast Amazing

The breakfast includes personalized omelets, delicious avocado toast, and fresh-squeezed juices. Don't miss the Thai curry broth!

Rajesh from India

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Spa & LeisureRooftop Escape

The rooftop features a pool with city views. You can relax with a massage at the excellent spa.

Sheryl from United Kingdom

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Room FeaturesLuxury Comfort

The room was very quiet and spacious, with comfortable robes and bedding. Some rooms include clothes steamer.

Mei from China

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BedroomSweet Dreams

The beds, sheets, and pillows were excellent. Some rooms are beautifully decorated in tones of gold.

Isabelle from Canada

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Select room type

Choose from double rooms, family suites, and premium stays. Enjoy breakfast, flexible cancellations, and exclusive deals.

Family Grand Supreme
2 persons
38 sq. feet
2 Single beds or 1 Queen-size bed
room details
Premier Connecting Room
2 persons
50 sq. feet
2 Single beds or 1 Queen-size bed
room details
Deluxe Connecting Room
2 persons
50 sq. feet
2 Single beds or 1 Queen-size bed
room details

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Check-in/ Check-out

Facilities

Hotel has comfortable rooms, premium services, and a prime downtown location

Facilities: Perfect

9.4/10Review score

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Allergy-free rooms
Lift
Currency exchange
Coffee shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access

Guest Parking

Electric kettle

Services

Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Car hire
Laundry
Tours/Ticket assistance
Grocery shopping service
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Playpen
Board games

Facilities for people with disabilities

Bathroom for disabled

Spa & Leisure

Infinity pool
Rooftop pool
Beach umbrellas
Sun loungers
Live entertainment
Sun terrace
Garden area
Spa centre
Spa lounge
Steam room
Jacuzzi
Massage
Open-air bath
Public Bath

Room features

Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Patio
Tea and coffee facilities
Dining table
Ironing facilities
Rollaway beds

Bathroom

Bathtub
Free toiletries
Bathroom telephone
Sink

Self-catering

Electric kettle

Media

Flat-screen TV
Direct dial telephone
CD player
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

Palacio De Los Duques Gran Melia offers a culinary adventure through its diverse dining options, showcasing the rich flavors of French, Mediterranean, and Spanish cuisines. Each restaurant provides a unique ambiance, allowing guests to indulge in exquisite dishes crafted by master chefs.

Restaurante Vinoteca Montmartre
French, Mediterranean, Spanish
Ambiance
Romantic
Key Offerings
Savor a delightful lunch or dinner featuring a blend of French, Mediterranean, and Spanish specialties. This charming restaurant is designed to create intimate dining experiences, making it perfect for couples. A carefully curated wine selection complements each meal for an elevated experience.
Reservation
Recommended
Open daily from 13:00 to 23:30
Coroa Royal Gallery & Garden
Mediterranean, Spanish
Ambiance
Modern
Key Offerings
Enjoy a fresh, health-conscious Mediterranean menu in a beautifully designed modern space. Specializing in gluten-free and dairy-free options, this venue caters to dietary needs without compromising on flavor and creativity.
Reservation
Not needed
Hours vary
Jardín de los Duques
Mediterranean, Spanish
Ambiance
Modern
Key Offerings
Dine amidst lush greenery and contemporary decor, featuring a menu that celebrates Mediterranean and Spanish influences. The restaurant emphasizes healthy dining options, including gluten-free and dairy-free dishes, all served in an inviting garden setting.
Reservation
Not needed
Hours vary

Location

Cuesta Santo Domingo, 5 Y 7, Madrid, 28013

Explore Madrid

Explore Madrid's Rich Offerings

Royal Palace of Madrid

8 minutes' walk

A stunning architectural marvel, this palace features opulent rooms and beautiful gardens, with free admission on select days.

Plaza Mayor

8 minutes' walk

An iconic square surrounded by vibrant cafés and shops, showcasing traditional Spanish life and historical significance since 1620.

Teatro Real

3 minutes' walk

A prestigious opera house known for its stunning performances. Guided tours are available showcasing its exquisite interior.

Prado National Museum

25 minutes walking

Home to masterpieces by Goya and Velázquez, this renowned museum offers free admission during specific hours each evening.

Biking Tours

10 minutes' drive

Guided biking tours through Madrid's historical neighborhoods. Rentals are available nearby, ideal for thrill-seekers and explorers.

Wellness Spa

5 minutes' walk

A serene spa offering massages and yoga sessions. Perfect for relaxation after a day of exploring the city.

La Bola

3 minutes' walk

Famous for its traditional cocido madrileño, this cozy eatery provides a local dining experience in a warm atmosphere.

Del Greco

1 minute' walk

Offers contemporary Mediterranean cuisine in an elegant setting. Reservations are recommended due to its popularity among locals.

Cerveceria Monje

1 minute' walk

A casual spot known for its tapas and local beers, capturing the essence of Spanish casual dining in a fun atmosphere.

Sankara Lounge Bar

1 minute' walk

A chic bar with a lively atmosphere, great for cocktails and socializing. Live music events add to its vibrant nightlife experience.

Local Music Venues

10 minutes' drive

Enjoy live performances ranging from flamenco to jazz at various venues, showcasing Madrid's rich music scene.

Getting around <br />

City Centre
Madrid 5 min · 1400 ft
Airports
Adolfo Suarez Madrid-Barajas (MAD) 39 min · 16.0 mi
Train
Principe Pio Train Station 12 min · 3300 ft
Underground
Opera 3 min · 700 ft
Santo Domingo Metro 4 min · 1000 ft

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

No parking available.

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

A continental breakfast is served at affordable prices.

Children & extra beds

There are no cots provided in a room.

Pets

Pets are allowed on request.

Languages

English, German, Spanish, Italian, Portuguese, Norwegian, Swedish, Chinese, Russian, Arabic, Croatian, Serbian

Number of floors:

Number of rooms:

200

Former name

Tryp Madrid Ambassador

Reviews and Ratings

Feedback about Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World from previous guests about their experience.

Review summary

Based on recent reviews

Guests frequently highlight the hotel's spacious rooms and comfortable beds, often mentioning the excellent tea assortment and attention to detail like complimentary water. Its central location puts guests within walking distance of attractions near Gran Via and the Royal Palace. The breakfast is often praised. Some guests have occasionally noted street noise due to older windows.

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Review score

Based on 622 verified reviews

9.2 /10

Perfect

95 %

Recommend

Comfort

9.6/10

Location

9.6/10

Paid Wi-Fi

8.0/10

Value for money

8.6/10

Pros

Comfortable beds

Central location

Exceptional breakfast

Red Suite privileges

Quiet location

Cons

Pool out of action

based on 1251 reviews

5/5

francis from united kingdom

Single

premier room

3 nights in November 2025

Reviewed: January 30, 2026

9.3/10

Really good service and historic charm

comfortable stay convenient location really good breakfast

the hotel staff ensured my comfort at all times. i was greeted warmly upon arrival and quickly checked in. the hotel's location near the royal palace made it easy to explore the city. (the onsite restaurant offered an really good breakfast buffet!)

the gym size felt somewhat small, as it could benefit from additional equipment to accommodate more guests. the available equipment was modern, but i had to wait to use a treadmill.

Service

10/10

The staff were friendly. They always offered prompt assistance. check-in was swift and efficient, with staff providing helpful information. bellmen were readily available to assist with luggage and directions, a great help after my long trip.

Facilities

9/10

the hotel features a well-kept outdoor pool, perfect for cooling off. i noticed a business center equipped with computers and printers for guest use. the hotel also offers complimentary wi-fi throughout the hotel, ensuring constant connectivity.

Dining

9/10

the on-site restaurant provides an extensive breakfast buffet with many options. the restaurant also offers a diverse menu for lunch and dinner. i saw a separate bar area with a selection of cocktails and wines.

Rooms

9/10

the premier room was spacious and well-appointed with comfortable bedding. the room featured a large tv with satellite channels. a mini-bar stocked with beverages and snacks was available (i especially enjoyed the chocolates).

0 Helpful

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Elijah from United States

Couple

Deluxe Room

3 nights in November 2025

Reviewed: January 29, 2026

9.3/10

A Palace Stay Worth Remembering

helpful concierge great food convenient location excellent breakfast

The concierge helped a lot and the restaurant food tasted great. I appreciated the proximity to many attractions within walking distance. I found the breakfast spread good with varietywith an excellent start to my days (especially fresh pastries!).

The gym was a little small, so there might be limited equipment for those who prefer intensive workouts.

Location

10/10

The hotel is conveniently close to the palace. It's also located near many shops. Guests can enjoy walking to various attractions from this spot.

Service

9/10

The staff members were notably friendly and helpful. They were quick to assist. I think their attention.

Rooms

9/10

My room had two separate sinks. This provided added convenience. The space was very clean. It helped me relax after long days.

0 Helpful

Parker from United States

Couple

Supreme Double or Twin Room

4 nights in November 2025

Reviewed: January 06, 2026

6/10

tiny bathroom strange humming

the breakfast spread was good, so i can't complain much there.

I booked a 'supreme double or twin room', but it felt more like a standard single. the bathroom was tiny. The shower was practically on top of the toilet. there was also a strange humming noise all night. I suspect it came from some ancient machinery, but who knows?

0 Helpful

Brian from United Kingdom

Couple

Deluxe Room

4 nights in November 2025

Reviewed: December 18, 2025

9.4/10

super stay

good location lovely staff early check

i enjoyed the hotel location. many attractions are near. the staff was lovely and they provided a very good breakfast. early check in was amazing. i did ask for firm pillows and staff delivered them right away.

the shower had a bathtub in it. this bathtub took up almost the entire shower space. this felt weird because it seemed that the bathtub can have more space against the wall.

Rooms

9/10

the room was comfortable. there was a large storage space. the tv included built-in chromecast. the room was quiet and conducive to relaxation. great amenities were in the bathroom.

Location

10/10

the location is very good. the hotel is near callao metro. the hotel is close to gran via. the street is very quiet. it is easy to get around from this point.

Facilities

9/10

the hotel has a gym. the gym facilities were pretty good. the hotel included a spa. the spa services were very effective. the courtyard looked very beautiful.

Service

10/10

the front desk staff was helpful. the staff seemed very attuned to the guests needs. the hotel takes hospitality training seriously. i noticed this in the service quality.

Dining

9/10

the restaurant service was top notch. the garden restaurant was very attentive. the breakfast was fabulous and diverse. there are many choices for food. every meal felt great.

0 Helpful

Luna from Spain

Couple

Supreme Room Red Level

3 nights in November 2025

Reviewed: December 13, 2025

9.5/10

Stylish Stay

tranquil garden delicious food quiet location

The hotel boasts contemporary decor and a tranquil garden. The staff was consistently cute. Dining proved delicious, with lunch, dinner, and breakfast all meeting expectations. Its location is central yet quiet, ideal for accessing the city.

The fitness room, although available, felt somewhat small.

Location

10/10

The hotel offers an perfect location for exploring the city. It is situated in a quiet area. This positioning ensures a peaceful stay. Many key attractions are easily accessible from the hotel.

Rooms

9/10

The room offered spacious accommodations. Cleanliness was a highlight. The room design was modern. These features helped contribute to a relaxing experience. The room also featured high quality amenities.

0 Helpful

Sue from United Kingdom

Family with children

Deluxe Room

3 nights in October 2025

Reviewed: November 16, 2025

6/10

mixed feelings about this stay.

small room weird bathtub

the location was okay though the parking was expensive.

The family room had a bathtub in the shower. It took up almost the entire space. it was weird that they didn't put the bathtub against the wall so it could maximize space. also, the room was small. There were no actual lights, and no separation from the pullout couch.

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FAQs

About Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World

Which landmarks are closest to the Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World?

Guests of the Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World can visit the prominent opera house "Teatro Real" (in proximity to the accommodation), or the official residence "Royal Palace of Madrid" placed 13 minutes' walk away.

Should we expect an airport shuttle to bring us to the 5-star Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World?

Bus shuttle which will take you to the 5-star Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World with a 36-minute drive is among the services offered by the property. Please inform the staff about your estimated arrival time.

Is there any public transport available next to the 5-star Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World?

The nearest bus station to the 5-star Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World is Barco, set just 10 minutes' walk away and the closest metro station is Opera placed steps away from the property.

What payment methods are available in the Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World?

At the Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World, guests can pay using Visa, Euro 6000, and Maestro as well as other payment methods.

What room types does the 5-star Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World comprise?

The 5-star Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World offers such room types as Standard Room, Premium Room, and Superior Room.

Does the staff at the hotel speak any foreign languages?

Yes, the staff of the hotel can help you in German, Serbian, Russian, Chinese, and Swedish.

Are there any business facilities featured at the Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World?

Yes, for business travellers the Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World provides a work desk and a photocopier.

Which facilities are provided in the 5-star Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World?

Top locations of the 5-star Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World include a restaurant and a lobby area, whereas guests' safety will be ensured with 24-hour security service.

Does the Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World feature any spa facilities?

Pampering amenities in the Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World include a steam room, a hot tub, and a sauna.

Do you have a pool at the 5-star Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World?

Yes, there is a rooftop swimming pool as well as loungers at the 5-star Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World.