What are the check-in and check-out times at Palace Downtown?
Check-in is at 15:00 and check-out is by 12:00.
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PALACE DOWNTOWN, Dubai
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Key details
Hotel Details
Sheikh Mohammed Bin Rashid Boulevard, Downtown Dubai, Po Box 9770, Dubai, 9770,
- Steps from Burj Lake
Great
8.9
9.3
4.9
4.7
5-star Downtown Dubai palace overlooking Burj Khalifa and Dubai Fountain
Location & Views
Palace Downtown is a 5-minute walk from
Dining
The hotel has
Spa & Wellness
The hotel offers an
Rooms & Family Services
Guest rooms are decorated in
Additional Facilities & Services
The
Highlights
Location: Overlooks Dubai Fountain and Burj Khalifa, 5 min from Dubai Mall
Dining: Four diverse restaurants with Argentinian, Thai, Mediterranean and Middle Eastern cuisines
Spa: Arabian-style spa with separate male/female hammams and whirlpools
Rooms: All rooms with private balconies and luxury bathrooms
Family: Kids' club and babysitting options
Services: Complimentary airport shuttle and temperature-controlled pool with pool bar
“What stands out about this hotel is its ideal location adjacent to the Burj Khalifa and Dubai Mall. In my opinion, the traditional Arabian design, combined with modern luxuries, creates a memorable sense of place and the fact that every room has a private balcony with mesmerizing views, is a plus.”
Select room type
Choose from double rooms, family suites, and premium stays. Enjoy breakfast, flexible cancellations, and exclusive deals.
- Junior Suite Lake View2 persons70 sq. feet1 King-size bedAir conditioningBalconyroom details
- Deluxe Lake Ultimate Staycation Attraction Tickets & Kids Go2 persons51 sq. feet1 King-size bedAir conditioningBalconyroom details
- Palace Suite Lake View Ultimate Staycation At The Top Tickets Burj Khalifa2 persons105 sq. feet1 King-size bed and 1 Sofa bedAir conditioningBalconyroom details
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Check-in/ Check-out
Facilities
Hotel has comfortable rooms, premium services, and a prime downtown location
General
- Non-smoking rooms
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Lift
- Currency exchange
- ATM/Cash machine
- Smoke detectors
- Fire extinguishers
Sports & Fitness
- Fitness centre
Guest Parking
- Electric kettle
Services
- Paid airport shuttle
- Valet parking
- Room service
- Laundry
- Dry cleaning
Dining
- Restaurant
- Bar/ Lounge area
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Kids club
Spa & Leisure
- Outdoor swimming pool
- Garden area
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
- Bathroom telephone
Self-catering
- Electric kettle
Media
- iPad
- Direct dial telephone
- AM/FM alarm clock
Show more
Dining Onsite
Palace Downtown offers a delightful array of dining venues that celebrate a blend of Middle Eastern and international flavors. With romantic settings and varying ambiances, guests are invited to indulge in unique culinary experiences, from high tea to vibrant international cuisines against a stunning backdrop.
Al Bayt
British, Middle Eastern
Ambiance
Traditional, Romantic
Key Offerings
High tea featuring an elegant selection of pastries and traditional delicacies.
Reservation
Yes
Open for high tea; hours vary.
Buhayra Lounge
Middle Eastern, High-end bar snacks
Ambiance
Traditional, Romantic
Key Offerings
Relax by the pool with sundowners and a caviar tasting platter, all while enjoying shisha.
Reservation
No
Set hours vary; specific hours not provided.
Fai
Asian
Ambiance
Traditional, Romantic
Key Offerings
A serene lounge experience in the Palace Gardens, perfect for enjoying high tea.
Reservation
Yes
Open for high tea; hours vary.
Thiptara
Thai
Ambiance
Romantic
Key Offerings
Dine on award-winning Bangkok-style seafood while overlooking the shimmering lake.
Reservation
Yes
Hours vary; dinner service recommended.
Ewaan
Mediterranean, Middle Eastern
Ambiance
Family-friendly, Romantic
Key Offerings
All-day dining with a buffet featuring Mediterranean and Middle Eastern specialties.
Reservation
No
Open daily from 06:00 - 00:00.
Show more
Location
Sheikh Mohammed Bin Rashid Boulevard, Downtown Dubai, Po Box 9770, Dubai, 9770,
Explore Dubai
Explore Downtown Dubai
The Dubai Fountain
3 minutes' walk
An iconic choreographed fountain set on Burj Lake, showcasing mesmerizing light shows every 30 minutes during the evening.
Burj Khalifa
19 minutes' walk
The tallest building in the world offering panoramic views of the city and beyond from its observation decks on the 124th and 148th floors.
The Dubai Mall
13 minutes' walk
A premier shopping destination featuring over 1,200 stores, dining options, a massive aquarium, and an ice rink. Popular for its vast range.
Kidzania
15 minutes' walk
An interactive children's city where kids can explore various professions in a fun and safe environment, fostering creativity and learning.
Lux Crawl
10 minutes' walk
An exciting nightlife experience featuring some of the city's top bars and lounges, offering unique drinks and a vibrant atmosphere.
Ski Dubai
11 minutes' drive
An indoor ski resort with snowboarding and skiing options, a snow park, and penguin encounters. Perfect for thrill-seekers and families.
Relaxation at Ewaan Spa
1 minute' walk
Ewaan Spa offers rejuvenating treatments and a tranquil ambiance. It's ideal for guests looking to unwind and rejuvenate after exploring.
Ewaan
1 minute' walk
A sophisticated restaurant specializing in Middle Eastern cuisine, featuring a stunning Setting and an array of traditional dishes.
The Meat Co
3 minutes' walk
Steakhouse known for its premium cuts and an impressive wine selection, with beautiful views of the Burj Khalifa. Reservations recommended.
Shakespeare and Co
2 minutes' walk
A charming café offering a mix of international cuisine and signature desserts, perfect for a casual meal or sweet indulgence.
Souk Al Bahar
5 minutes' walk
A vibrant marketplace featuring boutiques, restaurants, and breathtaking views of the Burj Khalifa and Dubai Fountain.
Dubai Aquarium & Underwater Zoo
13 minutes' walk
Home to thousands of aquatic animals, this aquarium features a tunnel walk-through and opportunities for diving and shark encounters.
Getting around
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
You can start your day with a full breakfast, which costs AED 160 per person per day.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are not allowed.
Languages
English, Russian, Arabic, Bulgarian, Hindi, Tagalog / Filipino
Year renovated:
2008
Number of floors:
7
Number of rooms:
242
Former name
Sofitel / Palace Old Town
Reviews and Ratings
Feedback about Palace Downtown from previous guests about their experience.
Show moreShow less
Pros
Comfortable beds
Excellent service
Delicious breakfast
Prime location
Beautiful room
Cons
Limited view
Noisy restaurant
Outdated shower
Maintenance issues
Guest reviewsbased on 2878 reviews
connor from canada
Family with children
deluxe lake view room
3 nights in November 2025
|
Reviewed: February 07, 2026
6/10
Decent location. Some issues
excessive noise missing amenities
the location was good. the pool was nice enough.
The noise from the nearby souk was excessive until 1 am. It impacted sleep quality. the room lacked soundproofing. i also expected more amenities in a hotel of this supposed caliber. There were no welcome gifts or fruit in the room.
0 Helpful
Samuel from United Kingdom
Couple
deluxe lake view room
3 nights in November 2025
|
Reviewed: January 01, 2026
9/10
superb hotel experience
really good service amazing location smooth process
the staff provided really good service. ramesh gave us special care (i really appreciated his dedication). the location faces the fountain with a burj khalifa view. i found the setup elegant for a wedding reception. the attention to detail was smooth.
Service
9/10
the receptionists were attentive. the service team was available and responded promptly to my requests. the staff (at every level) seemed dedicated to ensuring guest satisfaction. they were polite and keen to provide assistance.
0 Helpful
|
luna from spain
Couple
deluxe lake view room
4 nights in November 2025
|
Reviewed: December 12, 2025
9.5/10
really good views and service
perfect location lovely view great selection
i found the location ideal with the mall just steps away (perfect for shopping!). the views of the burj khalifa and fountain show from my room were lovely. breakfast each morning was a highlight, with a great selection overlooking the burj.
the bathroom amenities were somewhat limited upon arrival.
Facilities
9/10
the hotel includes a well-equipped gym with treadmills and stationary bikes. the pool area provides a relaxing atmosphere with a shaded section and plenty of loungers for sunbathing.
Location
10/10
the hotel is conveniently located near major attractions and the central downtown area. guests can easily access shopping, dining, and entertainment options with several high-end boutiques and restaurants within a short walking distance.
0 Helpful
|
Alison from Canada
Family with children
Deluxe Room Fountain View
3 nights in November 2025
|
Reviewed: November 28, 2025
6/10
Acceptable but some issues
toilet leak drainage smell
The hotel gym was great and had spacious rooms.
My stay included some problems. The first room I checked into had a toilet leak. The front desk did change the room quickly, but the second room then had a drainage smell. It.
0 Helpful
Linda from Canada
Family with children
Deluxe Lake View Room
3 nights in August 2025
|
Reviewed: October 12, 2025
9.7/10
Excellent Location and Service!
amazing location dining excellence great experience attentive staff
The location is amazing. The hotel is steps from the mall. The Burj Khalifa and fountain are very close. I had dinner in my room, and the in-room dining was excellent. The staff did everything they could to provide a great experience. So good.
The pool could use a bit more shade during peak hours, making it difficult to find a spot to cool down completely.
Facilities
9/10
The pool area is well kept and offers a relaxing environment of all ages. The equipment is in excellent condition and easily accessible to all guests, promoting a healthy lifestyle, which I value.
Service
10/10
The staff was attentive, addressing every request with a smile. The responsiveness was particularly excellent, with prompt solutions and genuine care demonstrated by each member.
Location
10/10
The hotel's proximity to major attractions like the Dubai Fountain and the mall allows easy access. The central location provides unparalleled convenience for sightseeing and shopping, I must say.
0 Helpful
|
Harry from United Kingdom
Couple
deluxe lake view room
4 nights in June 2025
|
Reviewed: September 12, 2025
6/10
decent hotel experience
great location friendly staff good room service crowded buffet small gym
the location was great. it was easy to get to the mall and other attractions. the staff at the front desk were friendly and efficient. i found the room service menu to have a good variety.
the noise started early each morning. the breakfast buffet was often crowded and the selection felt repetitive. i also found the gym to be smaller than expected.
0 Helpful
Show more reviews
FAQs
About Palace Downtown
Is there an airport transfer service available at Palace Downtown?
The hotel offers a paid airport shuttle service to Dubai International Airport upon request.
How far is Palace Downtown from Dubai Mall?
Palace Downtown is located just 0.5 km from Dubai Mall.
What dining options are available at Palace Downtown?
The hotel features four restaurants, including Ewaan, Thiptara, Buhayra, and Fai, offering a variety of international cuisines.
What leisure facilities are available at Palace Downtown?
Facilities include a palm-fringed outdoor pool, a spa with hammam, hot tub, and steam rooms, as well as a fully equipped fitness center.
Does Palace Downtown provide free Wi-Fi?
Yes, complimentary Wi-Fi is available in all rooms and public areas.
What are the parking options at Palace Downtown?
Private parking is available on-site for free without the need for a reservation.
What amenities are offered in the guest rooms at Palace Downtown?
Rooms are equipped with air conditioning, luxury bathrooms, interactive LED TVs, and coffee makers.
What services does Palace Downtown offer for business travelers?
Business amenities include meeting rooms and a business center on-site.
What languages do the staff at Palace Downtown speak?
The staff speaks multiple languages to assist international guests.
Is there a kids' club or services for children at Palace Downtown?
Yes, the hotel offers a kids' club and babysitting services.
What popular attractions are near Palace Downtown?
Nearby attractions include Burj Khalifa, Dubai Fountain, and the Souk Al Bahar shopping center, all within a short walking distance.
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