Sheraton Centre Toronto Hotel Skyline photoSheraton Centre Toronto Hotel Exterior photoSheraton Centre Toronto Hotel Exterior photo

SHERATON CENTRE TORONTO HOTEL, Toronto

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From$248 /night
Check-in
18Jul
Check-out
19Jul
Rooms and Guests2 Guests, 1 Room
Key details

Hotel Details

123 Queen Street West, Toronto, M5H 2M9
-
Steps from Nathan Phillips Square
Great
8.5
8.9
/10
4.3
4.0
/5

4-star downtown Toronto hotel with a unique rooftop pool and sweeping skyline views

Amenities

The hotel offers an indoor/outdoor heated pool on the rooftop with reservable sun loungers and skyline views. A two-story waterfall flows through landscaped gardens in the lobby, creating a central relaxation area. Guests also have access to a modern gym, a dry sauna, and fitness/spa locker rooms.

Rooms & Suites

Spacious guest rooms include mahogany work desks, marble bathrooms, and flat-screen TVs with in-room movies. The renovated 43rd-floor Sheraton Club Lounge offers complimentary breakfast, evening hors d'oeuvres, and refreshments with panoramic city views. Pet-friendly rooms and suites provide a Sheraton signature pet bed and bowls upon request.

Dining

Dual Citizen serves contemporary American cuisine with a menu that includes smash burgers and French fries with garlic dip. 43 Down is an upscale mixology bar offering small bites that reflect local flavors and a selection of wines and champagne. Breakfast is available à la carte at Dual Citizen, and room service delivers meals in takeout-style packaging.

Location & Transportation

The hotel sits across from Nathan Phillips Square, a 5-minute walk from CF Toronto Eaton Centre and within 15 minutes of the CN Tower, Rogers Centre, and Scotiabank Arena. Direct indoor access to the PATH underground network connects guests to hundreds of shops and services without stepping outside. Union Station is a 12-minute walk, and a streetcar stop (501) is right outside the lobby.

Business & Sustainability

Over 130,000 square feet of flexible meeting and event spaces accommodate conferences, banquets, and corporate functions. The hotel donates unused toiletries to Clean The World as part of its recognized environmental initiatives. A full-service business center, express check-in/check-out, and currency exchange are available in the lobby.

Highlights

Pool: Rooftop indoor/outdoor heated pool with skyline views

Lounge: 43rd-floor Club Lounge with complimentary breakfast and evening snacks

Gardens: Landscaped gardens surrounding a two-story waterfall

Access: Direct connection to PATH underground shopping network

Dining: Two on-site venues - Dual Citizen and 43 Down

Pet policy: Pet-friendly with Sheraton signature pet bed and bowls

Sustainability: Unused toiletries donated to Clean The World

“In my opinion, this downtown hotel stands out for its recently renovated Sheraton Club Lounge, a sprawling space with excellent perks on the 43rd floor. I appreciate the hotel's direct connection to the PATH, granting easy access to a variety of shops. The unique rooftop pool and commitment to sustainability are definite pluses.”
Hotel logo
Charlotte EvansHead of Editorial at Hotelsdowntown

Select room type

Choose from double rooms, family suites, and premium stays. Enjoy breakfast, flexible cancellations, and exclusive deals.
  • Junior Suite 1 King
    2 persons
    34 sq. feet
    1 King-size bed
    Air conditioning
    Shower
  • Suite 1 King
    2 persons
    46 sq. feet
    1 King-size bed and 1 Sofa bed
    Air conditioning
    Shower
  • Deluxe Suite 1 King
    2 persons
    46 sq. feet
    1 King-size bed and 1 Sofa bed
    Air conditioning
    Shower
Show all rooms

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Check-in/ Check-out

Facilities

Hotel has comfortable rooms, premium services, and a prime downtown location
Facilities: Great
8.6/10Review score

General

  • No smoking on site
  • On-site car park
  • Handicap parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Locker room
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Coffee shop
  • Vending machines
  • Smoke detectors
  • Electric vehicle charging station
  • Fire extinguishers
  • Key card access
  • Key access

Sports & Fitness

  • Fitness centre
  • Cycling

Services

  • Valet parking
  • Room service
  • Housekeeping
  • Dry cleaning
  • Tours/Ticket assistance
  • Shops/Commercial services
  • Welcome drink
  • Happy hour

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Packed lunches
  • Special diet menus

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Children's menu
  • Kids club

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Rooftop pool
  • Heated swimming pool
  • Beach umbrellas
  • Sun loungers
  • Sun terrace
  • Garden area
  • Sauna

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Heating
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Dining Onsite

Sheraton Centre Toronto Hotel features delightful dining venues that cater to every palate, showcasing local flavors and creative culinary presentations. From family-friendly environments to modern settings with downtown views, indulge in a variety of dining experiences that highlight vegetarian, vegan, and gluten-free options.
Sheraton Centre Toronto Hotel Restaurant photo
Sheraton Centre Toronto Hotel Restaurant photo
Sheraton Centre Toronto Hotel Restaurant photo

Dual Citizen

American, Local
Ambiance
Family-friendly, Modern
Key Offerings
Perfect for all-day dining, enjoy a range of breakfast and lunch options, including vegetarian and vegan selections. The welcoming atmosphere makes it ideal for leisurely meals with loved ones.
Reservation
No
06:30 - 23:00 (MON - SUN), 06:30 - 00:00 (FRI, SAT)

43 Down

Local, International
Ambiance
Modern
Key Offerings
An inviting space for dinner, 43 Down specializes in gluten-free options and features a thoughtful selection of local and international dishes. The modern décor complements a relaxing evening out.
Reservation
Yes
17:00 - 00:00 (TUE - THU), 17:00 - 01:00 (FRI, SAT)

Location

123 Queen Street West, Toronto, M5H 2M9
Explore Toronto
Local Experiences
  • Top Attractions
  • Activities
  • Dining
  • Entertainment
Nathan Phillips Square
Nathan Phillips Square
3 minutes' walk
Iconic public square featuring the famous Toronto sign, reflecting pool, and seasonal events like ice skating in winter.
Toronto City Hall
Toronto City Hall
2 minutes' walk
Architectural marvel known for its unique design, accessible grounds, and proximity to cultural events and outdoor markets.
St. Lawrence Market
St. Lawrence Market
17 minutes' walk
Historic market offering local food vendors, artisan products, and gourmet delights. Perfect for food lovers and market enthusiasts.
CN Tower
CN Tower
17 minutes' walk
Famous landmark providing breathtaking views from its observation deck. Features a glass floor for the brave and fine dining options.
Outdoor Yoga at Hto Park
25 minutes' walk
Relaxing outdoor yoga sessions held in the tranquil setting of Hto Park, ideal for those seeking tranquility and wellness.
Bike Rentals at St. Lawrence Market
17 minutes' walk
Convenient bike rentals available near St. Lawrence Market, perfect for exploring the waterfront and city parks at your own pace.
Toronto Islands Adventure
19 minutes' drive
Thrilling water taxi rides to Toronto Islands, offering beach access, picnicking spots, and fantastic views of the city skyline.
The Keg
3 minutes' walk
Steakhouse chain known for its welcoming atmosphere, classic steaks, and signature seafood dishes; great for family dinners.
Osgoode Hall Restaurant
2 minutes' walk
Charming eatery serving Canadian comfort food in a historic setting. Reservations recommended for dinner service.
Tachi
3 minutes' walk
Japanese cuisine with an emphasis on sushi and fresh ingredients. Offers an intimate dining experience with creative menu options.
Scotiabank Arena
Scotiabank Arena
15 minutes' walk
Home to NHL games and concerts, this arena hosts major events year-round, ensuring a vibrant atmosphere for all ages.
Royal Alexandra Theatre
17 minutes' walk
Historic theater showcasing acclaimed productions and musicals. Offers a classic ambiance perfect for an evening out.
Getting around <br />
  • City Centre
    Toronto 4 min  ·  1000 ft
  • Airports
    Billy Bishop Toronto City (YTZ) 6 min  ·  2.3 mi
    Pearson (YYZ) 44 min  ·  18.0 mi
  • Train
    Toronto Union Station 10 min  ·  2700 ft
  • Underground
    Osgoode Subway 3 min  ·  700 ft
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Check Rates
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 11 am
Guest Parking
Private parking is possible on site at true.
Internet
Wireless internet is available in the hotel rooms for free.
Breakfast
You can start your day with a full breakfast, which costs CAD 15 per person per day.
Children & extra beds
There are no extra beds provided in a room.  There are no cots provided in a room. 
Pets
Pets are allowed on request.
Languages
English, Spanish, Italian, Portuguese, Chinese, Polish, Greek, Russian, Turkish, Arabic, Korean, Hindi, Panjabi / Punjabi, Albanian, Tamil, Tagalog / Filipino, Ukrainian, Urdu, Vietnamese
Number of floors:
43
Number of rooms:
1372

Reviews and Ratings

Feedback about Sheraton Centre Toronto Hotel from previous guests about their experience.
Review summary
Based on recent reviews
Powered by AI
The Sheraton Centre Toronto Hotel is appreciated for its fantastic location, making it easy to walk to places like the Eaton Centre through the underground tunnel and explore downtown. Guests often enjoy the spacious and clean rooms, some boasting incredible views, including those overlooking Nathan Phillips Square from higher floors. The pool, with its indoor/outdoor feature, is a highlight for many, though some guests have mentioned occasional waits for elevators, especially during busy times.
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Review score
Based on 2052 verified reviews
8.5 /10
Great
84 %
Recommend
Location
9.4/10
Breakfast
9.0/10
Value for money
7.8/10
Paid Wi-Fi
8.1/10
Pros
Comfortable bed
Attentive staff
Clean room
Cons
Stained carpet
Reserved chairs
Guest reviews
based on 2052 reviews
8.5/10
based on 2506 reviews
4.5/5
based on 2099 reviews
8.5/10
Sylvain from France
Couple
Guest room 1 King
4 nights in November 2025
|
Reviewed: January 25, 2026
9.0/10

excellent premises

i appreciated the view of the stadium and tower from my high floor room. staff members in the lounge were accommodating and friendly. the reception staff, mark, ensured my holiday was enjoyable. i also found the location great with lots of great places to visit close by.
i noticed the bar and coffee shop area seemed understaffed. sometimes the long queues formed during the day were an issue. they should make sure to have more people available during busy times to help with that issue.
Rooms
9/10
my room was spacious plus clean and the bed provided excellent comfort. rooms featured comfortable beds.
Dining
8/10
the breakfast offered delicious options. the hotel provides a coffee shop with several choices. the lounge access allowed for a relaxing environment. the staff there offered great service throughout the day.
Service
10/10
the staff at the reception area were efficient and helpful. the doorman gave useful recommendations regarding restaurants. the speedy check-in enhanced the start of my time at this hotel and i am very thankful for that.
0 Helpful
|
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Sylvain from France
Couple
Guest room 1 Queen
3 nights in October 2025
|
Reviewed: November 20, 2025
9.0/10

excellent location, great breakfast options

great view gluten free bread
i stayed three nights two nights were part of my emerald cruise tour i was very impressed the location was fantastic i had a great view from my room that overlooked the nathan phillips square breakfast was included as part of my tour gluten free bread was available they even had gluten free muffins a restaurant and bar downstairs existed there and also a cafe to get decent coffee. we were provided with a gluten free pasta meal and a beautiful dessert the hotel provided an escalator that took you to the underground shops.
Rooms
9/10
the room was nice sized the beds were comfortable with lots of pillows a strong hair dryer was available the bathroom was nice sized however there was no counter space for toiletries basic shower amenities were provided in my room .
Dining
9/10
breakfast included a variety of food options to choose from club lounge access turned out to be a great decision the club lounge had fine views excellent evening and breakfast meals were available the evening snacks were ok but not great during our meals.
0 Helpful
|
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John from United Kingdom
Family with children
Guest room 1 Queen
3 nights in October 2025
|
Reviewed: November 03, 2025
7/10

adequate stay

glass elevator convenient location brittled curtain low quality bathrobe
the elevators were lovely. my son really likes elevators, and i love the glass elevator on the concourse. the location is convenient and near to the eaton mall and st michael's cathedral. it is walkable to union square.
the room i stayed in was dated. the sheer curtain was brittled, and it did not meet together, it has a hole. the bathrobe was low quality and not fluffy.
0 Helpful
FAQs
About Sheraton Centre Toronto Hotel
What is the distance from Sheraton Centre Toronto Hotel to Nathan Phillips Square?
The hotel is located across the street from Nathan Phillips Square.
Which famous attractions are within walking distance from Sheraton Centre Toronto Hotel?
Nearby attractions include the CN Tower, Rogers Centre, and Hockey Hall of Fame, all within a 15-minute walk.
What are the check-in and check-out times at Sheraton Centre Toronto Hotel?
Check-in is at 15:00 and check-out is at 11:00.
What dining options are available at Sheraton Centre Toronto Hotel?
Dining options include an American restaurant, Dual Citizen, and a poolside bar with sweeping downtown views.
What room amenities can guests expect at Sheraton Centre Toronto Hotel?
Rooms feature a flat-screen TV, coffee maker, air conditioning, and marble bathrooms.
Does Sheraton Centre Toronto Hotel offer any fitness facilities?
The hotel features a modern gym, indoor/outdoor heated pool, hot tub, and sauna.
What is included in the breakfast option at Sheraton Centre Toronto Hotel?
Breakfast is available for an additional charge of 15 CAD and includes refreshments and snacks.
What services does Sheraton Centre Toronto Hotel provide for business travelers?
The hotel offers a full-service business center and access to over 12077.4 m² of meeting space.
Is Wi-Fi available in the rooms at Sheraton Centre Toronto Hotel?
Free Wi-Fi is available in all guest rooms.
How far is Sheraton Centre Toronto Hotel from Billy Bishop Toronto City Airport?
The hotel is 5 km from Billy Bishop Toronto City Airport.
What unique features does Sheraton Centre Toronto Hotel offer?
The hotel features landscaped gardens, a two-story waterfall, and a unique rooftop pool with views of downtown Toronto.
Which nearby restaurants can guests find close to Sheraton Centre Toronto Hotel?
Nearby restaurants include Ruth's Chris Steak House, Rosalinda Restaurant, and Osgoode Hall Restaurant, all within 0.5 km.

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