Naala Tulum > Rooftop Pool & Family Suites

Name: Sunday Hotel Naala, Downtown Tulum
Address: Av. Coba S/N, Tulum, Quintana Roo, Tulum, Mexico, Tulum, Quintana Roo, 77760
Price range: US$19+
Rating: 6.0

Sunday Hotel Naala, Downtown Tulum Skyline photo

Sunday Hotel Naala, Downtown Tulum Exterior photo

Key details

Hotel Details

Av. Coba S/N, Tulum, Quintana Roo, Tulum, Mexico, Tulum, 77760

Close to the beach

Great

8.2

/10

4.2

3.9

Loved by Sunday Hotel Naala, Downtown Tulum guests

Spacious rooms

Friendly staff

Delicious food

Relaxing pool

"The hotel almost felt secluded from the rest of Tulum with the way that it's been built and the rainforrest aesthetic inside."

Josh from Australia

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"Very nice place, friendly staff, rooftop is all you need - pool, restaurant, sun beds, massage & great service."

Anita H from Portugal

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Leisure

Amenities

The rooftop pool is open year-round and offers sunset views over the jungle. The central garden provides a quiet space to unwind. The in-house restaurant serves international cuisine prepared by renowned chefs using local produce.

Rooms

Family residences include full kitchen amenities with a microwave, fridge, and oven. Selected rooms feature contemporary Middle Eastern decor and a terrace onto greenery. The hotel also offers deluxe king rooms and standard king rooms.

Dining

Breakfast is served daily with continental and à la carte options. The restaurant also offers kids' meals and special diet menus. The bar serves wine, champagne, and snacks from a snack bar.

Location

The hotel is 1.6 km from Tulum Bus station and 2.5 km from Tulum Archeological Site. Sian Ka'an Biosphere Reserve is a nearby attraction. Beautiful Tulum beaches are within a short drive.

Family

Family residences with full kitchens provide space for groups. Kids' meals are available at the on-site restaurant. The central garden and rooftop pool offer areas suitable for children.

Highlights

Location: Near Tulum Archaeological Site and Sian Ka'an Biosphere Reserve

Rooms: Family residences with full kitchen and Middle Eastern decor

Dining: Renowned chefs using local produce

Family: Kids' meals available

Amenities: Rooftop pool with sunset views, central garden

“What stands out here is the rooftop infinity pool, a place designed for sunset views that really delivers. I'm impressed by the blend of modern design with Middle Eastern touches-distinctive and memorable, especially coupled with the central garden, which provides a tranquil escape from Tulum's bustle. If you are looking for spaciousness, the family residences, complete with full kitchen amenities, make this property feel like a home away from home.”

Charlotte EvansHead of Editorial at Hotelsdowntown

Location: Great

8.5/10Review score

Map View

Highlights from guests

Room FeaturesBalcony Bliss

Each room has a balcony overlooking the lush central courtyard. The jungle views made it feel like living in nature.

Olivia from Canada

Review on

Spa & LeisureRooftop Oasis

The rooftop pool is stunning. It has many lounge options for spending relaxing days in a beautiful setting.

Kenji from Japan

Review on

DiningTasty Start

Breakfast was great with fresh fruit, pancakes, and eggs made to order. There was so much choice.

Mei Ling from China

Review on

Sports & FitnessBike Adventures

Bike rentals made getting around easy. It's a short ride to both the beach and the downtown area.

Carlos from Spain

Review on

Select room type

Choose from double rooms, family suites, and premium stays. Enjoy breakfast, flexible cancellations, and exclusive deals.

Deluxe Suite room
2 persons
345 sq. feet
1 King-size bed
Air conditioning
Balcony
room details
Comfort Suite View
2 persons
390 sq. feet
2 Double beds
Air conditioning
Balcony
room details
Standard Double Balcony
2 persons
455 sq. feet
1 King-size bed
Air conditioning
Balcony
room details

Show all rooms

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Check-in/ Check-out

Facilities

Hotel has comfortable rooms, premium services, and a prime downtown location

Facilities: Great

8.3/10Review score

General

Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
24-hour security
Luggage storage
Lift
Smoke detectors
Fire extinguishers
Key card access
Key access

Services

Paid airport shuttle
Room service
Housekeeping
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Bar/ Lounge area

Business

Meeting/ Banquet facilities

Children

Cots

Spa & Leisure

Infinity pool
Rooftop pool
Beach access
Sun loungers
Sun terrace
Garden area
Leisure/ TV room
Spa lounge
Pool with view

Room features

Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Dressing area
Patio
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle
Cookware/ Kitchen utensils

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Av. Coba S/N, Tulum, Quintana Roo, Tulum, Mexico, Tulum, 77760

Explore Tulum

Local Highlights Near Naala Tulum

Tulum Archaeological Site

30 minutes' walk

Ancient Mayan ruins overlooking the Caribbean, showcasing beautifully preserved temples and stunning views.

Parque Nacional de Tulum

25 minutes' walk

Picturesque national park with diverse ecosystems, perfect for hiking, birdwatching, and enjoying nature.

Laguna Kaan Luum

25 minutes' drive

A tranquil lagoon known for its vibrant turquoise waters, ideal for swimming and relaxing away from the crowds.

Playa Ruinas de Tulum

30 minutes' walk

A beautiful beach adjacent to the archaeological site, offering stunning views and a perfect spot for sunbathing.

Xibalba Dive Center

15 minutes' walk

Diving and snorkeling tours to explore coral reefs and marine life, catering to both novices and experienced divers.

Yoga Classes at alkimia

16 minutes' walk

Relaxing yoga sessions in a serene environment, perfect for unwinding and rejuvenating your mind and body.

MALEVO Tulum

6 minutes' walk

Argentinian steakhouse known for its exceptional grilled meats and vibrant atmosphere; a must-try for meat lovers.

Spyder Cafe Tulum

7 minutes' walk

Charming café with a laid-back vibe; offers delicious breakfast and coffee options made with fresh local ingredients.

Ristorante Sale & Pepe Tulum

12 minutes' walk

Authentic Italian cuisine with a cozy atmosphere; famous for its pasta dishes and homemade desserts.

Casa Jaguar

18 minutes' walk

Vibrant nightlife spot offering live DJs, dancing, and cocktails in a stylish tropical setting; perfect for a fun night out.

Cenote Yax Kin Camping

25 minutes' drive

Family-friendly cenote with camping facilities, swimming, and snorkeling; an adventurous spot for outdoor enthusiasts.

Getting around

City Centre
Tulum 20 min · 1.0 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 94 min · 38.8 mi
Cozumel (CZM) 121 min · 49.8 mi

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Property information and rules

Check-in

from 15:00-23:00

Check-out

until 12 pm

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

A full breakfast is served at the price of MXN 200.0 per person.

Pets

Pets are allowed on request.

Former name

na´alá tulum

Reviews and Ratings

Feedback about Sunday Hotel Naala, Downtown Tulum from previous guests about their experience.

Review summary

Based on recent reviews

Naala Tulum is often praised for its beautiful decor and spacious rooms, offering comfortable beds and effective air conditioning, making it a great value, especially during the low season. Guests appreciate the convenient location, finding it easy to walk to restaurants and cafes, including the highly recommended Casa Sofía, an Italian restaurant right in front of the hotel; plus, a short moped ride will get you to the town or the beach. The rooftop pool area is a highlight for many, though some guests have occasionally noted noise from the rooftop, especially on Sundays.

Review score

Based on 4 verified reviews

6.0 /10

Nice

100 %

Recommend

Free Wi-Fi

8.8/10

Cleanliness

8.7/10

Paid Wi-Fi

6.8/10

Breakfast

8.1/10

Pros

Friendly staff

Great location

Comfortable beds

Rooftop pool

Cons

Construction noise

Rough towels

Humid room

Sebastian from Germany

Single

King Room Terrace

4 nights in November 2025

Reviewed: January 11, 2026

6/10

slow refills peeling paint

The rooftop pool was great. It offered nice views.

I encountered some issues with the breakfast. It felt disorganized with slow refills, so it wasn't a GREAT start to the day. The hotel exterior needs some work. I saw peeling paint, and the place felt a little run-down.

0 Helpful

Rex from United States

Family with children

Two-Bedroom Apartment

4 nights in November 2025

Reviewed: January 04, 2026

6/10

Acceptable experience

excellent staff spacious room center garden strong smell dirty carpet humid bathroom

The rooftop staff provided excellent service. The rooms were spacious.. A two-bedroom room had a balcony overlooking the center garden. I observed water flowing and music playing in the garden.

My room was humid and had a strong smell. I noticed some flies in the bathroom. The carpet seemed super dirty. Common areas also require more cleaning.

0 Helpful

Elijah from United States

Couple

Deluxe King Room

4 nights in November 2025

Reviewed: December 20, 2025

6/10

Acceptable, but some issues present

rooftop pools beautiful pools unfriendly staff unhelpful staff

the room was comfortable and quiet. the rooftop pools were beautiful..

staff were in general not friendly or helpful. even basic things were very difficult, like charging a drink to the room. one senior male member of staff at the front desk was getting into lots of unpleasant arguments with other guests and acting really unprofessionally.

0 Helpful

Parker from United States

Single

King Room Terrace

4 nights in November 2025

Reviewed: December 14, 2025

6/10

Uneven stay experience

no hot water lack of compensation

The location allows you to walk to nearby restaurants.

There was NO hot water when I tried to take a shower. Reception said it was out of their hands. I wasn't told about this during check-in, NOR did I receive an email before my stay. No compensation was offered, REALLY!

0 Helpful

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FAQs

About Sunday Hotel Naala, Downtown Tulum

What is the distance from the comfortable 4-star Sunday Hotel Naala, Downtown Tulum to Tulum city centre?

Tulum city centre is reachable within a 20-minute walk from the comfortable 4-star Sunday Hotel Naala, Downtown Tulum.

Should we expect an airport shuttle to bring us to Sunday Hotel Naala, Downtown Tulum?

Bus shuttle is one of the services offered by Sunday Hotel Naala, Downtown Tulum. Please inform the hotel staff about your estimated arrival time.

Can we park our car at the comfortable 4-star Sunday Hotel Naala, Downtown Tulum?

Guests of the comfortable 4-star Sunday Hotel Naala, Downtown Tulum can take advantage of secured parking.

At what time can I check-in at the 4-star Sunday Hotel Naala, Downtown Tulum?

At the 4-star Sunday Hotel Naala, Downtown Tulum, you can check in from 15:00 till 23:00.

What payment methods are available in the Tulum hotel?

At the Tulum hotel, you can pay using Visa, Mastercard, and American Express.

What room types does the comfortable 4-star Sunday Hotel Naala, Downtown Tulum comprise?

The comfortable 4-star Sunday Hotel Naala, Downtown Tulum offers such room types as Family Room, Twin Room, and Comfort Suite.

Is there free internet in the 4-star Sunday Hotel Naala, Downtown Tulum?

Yes, at the 4-star Sunday Hotel Naala, Downtown Tulum Wi-Fi is provided for free.

What is the cancellation fee in the comfortable 4-star Sunday Hotel Naala, Downtown Tulum?

At the comfortable 4-star Sunday Hotel Naala, Downtown Tulum, free cancellation is provided.

Are there any business facilities featured at the hotel?

Yes, for business travellers the hotel provides conference facilities and a desk.

Does the comfortable 4-star Sunday Hotel Naala, Downtown Tulum offer rental services?

Guests will be able to rent cars directly from the comfortable 4-star Sunday Hotel Naala, Downtown Tulum.

Which facilities are provided in the 4-star Sunday Hotel Naala, Downtown Tulum?

Top locations of the 4-star Sunday Hotel Naala, Downtown Tulum include a restaurant and a lobby area, whereas guests' safety will be ensured with 24-hour security and a luggage locker.

Is swimming pool available at the comfortable 4-star Sunday Hotel Naala, Downtown Tulum?

Yes, the comfortable 4-star Sunday Hotel Naala, Downtown Tulum features an infinity pool.