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From67US$ /night
Check-in
04Jun2026Select date
Check-out
05Jun2026Select date
Rooms and Guests2 Guests, 1 Room
Key details

Hotel Details

Av. Coba Sur, Region 014, Tulum, Mexico, 77760
-
Close to the beach
Great
8.2
/10
4.1
3.8
/5

Naala Tulum - A modern 4-star hotel with rooftop pool, international restaurant, and garden views

Located between Tulum center and the beaches, this 4-star Tulum hotel features 87 rooms and 8 two-bedroom residences in contemporary coastal style. Each accommodation at Naala Tulum comes equipped with 43-inch Smart TVs, air conditioning, and private bathrooms with wooden doors and round sinks. Room options range from 269 ft^2 standard rooms to 1184 ft^2 family residences, with select units featuring balconies, Alexa virtual assistants, and fully equipped kitchens. The property's rooftop area includes a swimming pool and jacuzzi with panoramic views. An international restaurant serves locally-sourced dishes in an open-air setting. The hotel maintains a 24-hour front desk and provides room service during restaurant hours. Situated 1 mile from Tulum Bus Station, the property stands within 1.5 miles of the Archaeological Site and various beaches.

Pros

Central garden provides a dedicated space for relaxation

Select rooms feature full kitchens with microwaves, refrigerators, and ovens

Rooftop terrace offers both pool and jacuzzi facilities

Several dining options within 1640.4 ft, including La Martina Tulum and Palosantos Cafe

Cons

39.5 miles from the nearest airport (Cozumel International)

Parking available for an additional fee of 200 MXN

“What stands out here is the rooftop infinity pool, a place designed for sunset views that really delivers. I'm impressed by the blend of modern design with Middle Eastern touches-distinctive and memorable, especially coupled with the central garden, which provides a tranquil escape from Tulum's bustle. If you are looking for spaciousness, the family residences, complete with full kitchen amenities, make this property feel like a home away from home.”
Hotel logo
Charlotte EvansHead of Editorial at Hotelsdowntown
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Select room type

Choose from double rooms, family suites, and premium stays. Enjoy breakfast, flexible cancellations, and exclusive deals.
King Room Terrace
2 persons
540 sq. feet 
1 King-size bed
Shower
Air conditioning
Twin Room Terrace
2 persons
650 sq. feet 
2 Double beds
Shower
Air conditioning
Standard King Room
2 persons
270 sq. feet 
2 Double beds
Shower
Balcony
Deluxe King Room
2 persons
540 sq. feet 
1 King-size bed
Shower
Balcony
Click button to see more rooms
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Facilities

Hotel has comfortable rooms, premium services, and a prime downtown location
Facilities: Great
8.3/10Review score

General

  • Non-smoking rooms
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • 24-hour security
  • Luggage storage
  • Lift
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Car hire
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Packed lunches
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Children's menu

Spa & Leisure

  • Infinity pool
  • Rooftop pool
  • Beach umbrellas
  • Sun loungers
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Solarium
  • Public Bath
  • Pool with view

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Terrace
  • Garden furniture
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Naala Tulum Hotel Location

Av. Coba Sur, Region 014, Tulum, Mexico, 77760
Map view
Av. Coba Sur, Region 014, Tulum, Mexico, 77760
Nearby
Off Road Eco Adventures
600 ft
Acuatic Tulum
700 ft
Agua Clara Diving Tulum
1100 ft
Get On
1700 ft
Restaurants
MALEVO Tulum
1500 ft
Av. Coba Sur y Mercurio Ote.
Spyder Cafe Tulum
1900 ft
Av. Coba #50
Gypsea Market
3700 ft
Avenida 5 Sur Colonia La Veleta
Ristorante Sale & Pepe Tulum
3300 ft
Avenida Tulum
alkimia
4200 ft
Av. Satelite Sur Entre Sol y Venus Local 20
El Quinto Sol Tulum
4500 ft
Calle Centauro Local 3 Esquina con avenida principal
Explore Tulum
Local Highlights Near Naala Tulum
Top Attractions
Activities
Dining
Entertainment
Tulum Archaeological Site
30 minutes' walk
Ancient Mayan ruins overlooking the Caribbean, showcasing beautifully preserved temples and stunning views.
Parque Nacional de Tulum
25 minutes' walk
Picturesque national park with diverse ecosystems, perfect for hiking, birdwatching, and enjoying nature.
Laguna Kaan Luum
25 minutes' drive
A tranquil lagoon known for its vibrant turquoise waters, ideal for swimming and relaxing away from the crowds.
Playa Ruinas de Tulum
30 minutes' walk
A beautiful beach adjacent to the archaeological site, offering stunning views and a perfect spot for sunbathing.
Xibalba Dive Center
15 minutes' walk
Diving and snorkeling tours to explore coral reefs and marine life, catering to both novices and experienced divers.
Yoga Classes at alkimia
16 minutes' walk
Relaxing yoga sessions in a serene environment, perfect for unwinding and rejuvenating your mind and body.
MALEVO Tulum
6 minutes' walk
Argentinian steakhouse known for its exceptional grilled meats and vibrant atmosphere; a must-try for meat lovers.
Spyder Cafe Tulum
7 minutes' walk
Charming café with a laid-back vibe; offers delicious breakfast and coffee options made with fresh local ingredients.
Ristorante Sale & Pepe Tulum
12 minutes' walk
Authentic Italian cuisine with a cozy atmosphere; famous for its pasta dishes and homemade desserts.
Casa Jaguar
18 minutes' walk
Vibrant nightlife spot offering live DJs, dancing, and cocktails in a stylish tropical setting; perfect for a fun night out.
Cenote Yax Kin Camping
25 minutes' drive
Family-friendly cenote with camping facilities, swimming, and snorkeling; an adventurous spot for outdoor enthusiasts.
Getting around
City Centre
Tulum20 min  ·  1.0 mi
Airports
Aeropuerto de Playa del Carmen (PCM)94 min  ·  38.8 mi
Cozumel (CZM)121 min  ·  49.8 mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Internet
Wireless internet is available in the hotel rooms for free.
Breakfast
A full breakfast is served at the price of US$15 per person per day. 
Pets
Pets are not allowed.
Number of rooms:
117

Reviews and Ratings

Feedback about Naala Tulum Hotel from previous guests about their experience.
Review summary
Based on recent reviews
Powered by AI
Naala Tulum is often praised for its beautiful decor and spacious rooms, offering comfortable beds and effective air conditioning, making it a great value, especially during the low season. Guests appreciate the convenient location, finding it easy to walk to restaurants and cafes, including the highly recommended Casa Sofía, an Italian restaurant right in front of the hotel; plus, a short moped ride will get you to the town or the beach. The rooftop pool area is a highlight for many, though some guests have occasionally noted noise from the rooftop, especially on Sundays.
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Review score
Based on 981 verified reviews
8.0/10
Great
82%
Recommend
Cleanliness
8.7/10
Comfort
8.6/10
Staff
8.1/10
Facilities
8.3/10
Pros
Friendly staff
Great location
Comfortable beds
Rooftop pool
Cons
Construction noise
Rough towels
Humid room
Guest reviews
based on 981 reviews
8.0/10
based on 1855 reviews
8.2/10
Sebastian from Germany
Single
King Room Terrace
4 nights in November 2025
|
Reviewed: January 11, 2026
6/10
rooftop poolslow refillspeeling paint
The rooftop pool was great. It offered nice views.
I encountered some issues with the breakfast. It felt disorganized with slow refills, so it wasn't a GREAT start to the day. The hotel exterior needs some work. I saw peeling paint, and the place felt a little run-down.
0 Helpful
Rex from United States
Family with children
Two-Bedroom Apartment
4 nights in November 2025
|
Reviewed: January 04, 2026
6/10

Acceptable experience

excellent staffspacious roomcenter gardenstrong smelldirty carpethumid bathroom
The rooftop staff provided excellent service. The rooms were spacious.. A two-bedroom room had a balcony overlooking the center garden. I observed water flowing and music playing in the garden.
My room was humid and had a strong smell. I noticed some flies in the bathroom. The carpet seemed super dirty. Common areas also require more cleaning.
0 Helpful
Elijah from United States
Couple
Deluxe King Room
4 nights in November 2025
|
Reviewed: December 20, 2025
6/10

Acceptable, but some issues present

rooftop poolsbeautiful poolsunfriendly staffunhelpful staff
the room was comfortable and quiet. the rooftop pools were beautiful..
staff were in general not friendly or helpful. even basic things were very difficult, like charging a drink to the room. one senior male member of staff at the front desk was getting into lots of unpleasant arguments with other guests and acting really unprofessionally.
0 Helpful
Parker from United States
Single
King Room Terrace
4 nights in November 2025
|
Reviewed: December 14, 2025
6/10

Uneven stay experience

walkable restaurantsno hot waterlack of compensation
The location allows you to walk to nearby restaurants.
There was NO hot water when I tried to take a shower. Reception said it was out of their hands. I wasn't told about this during check-in, NOR did I receive an email before my stay. No compensation was offered, REALLY!
0 Helpful
FAQs
About Naala Tulum
What is the distance from Naala Tulum to Cozumel International Airport?
Naala Tulum is 64 km from Cozumel International Airport.
How far is Naala Tulum from the Tulum Archeological Site?
Naala Tulum is located 3 km from the Tulum Archeological Site.
What are the check-in and check-out times at Naala Tulum?
Check-in is at 15:00 and check-out is by 12:00.
Is there a restaurant available at Naala Tulum?
Naala Tulum features an on-site restaurant that serves international cuisine.
What type of rooms does Naala Tulum offer?
Rooms at Naala Tulum include air conditioning, a flat-screen TV, and a private bathroom.
Are there any pools at Naala Tulum?
The hotel has an outdoor infinity pool located on the rooftop.
What nearby beaches can guests visit from Naala Tulum?
Las Palmas Beach is 2 km, Paraíso Beach is 2 km, and South Tulum Beach is 2 km from the hotel.
Does Naala Tulum provide any parking facilities?
Naala Tulum offers private parking on-site for 10 USD per day.
What dining options are available for breakfast at Naala Tulum?
Guests can enjoy a continental or à la carte breakfast daily at the hotel.
Does Naala Tulum offer any airport transfer services?
Paid airport shuttle services are available at Naala Tulum.
What amenities are included in the rooms at Naala Tulum?
Rooms feature bed linen, towels, a desk, and a safety deposit box.
Is there free Wi-Fi available at Naala Tulum?
Free Wi-Fi is available in all rooms and common areas.
What other activities can guests enjoy at Naala Tulum?
Guests can rent bicycles on-site to explore Tulum.

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