What is the check-in and check-out policy at Copal Tulum Hotel?
Check-in is at 15:00 and check-out is by 12:00.
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COPAL TULUM HOTEL, Tulum
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Key details
Hotel Details
Aldea Zama Ixchel, Tulum, 77760,
- Close to Las Palmas Beach
Great
8.4
4.7
3.4
5-star boutique aparthotel in Tulum's Aldea Zama with private cenote access
Accommodations
Room choices range from
Dining
On-site dining includes Kokoro, a rooftop Japanese restaurant, and the
Wellness & Spa
The spa and wellness center offers treatments incorporating Mayan techniques, including massages, body scrubs, and facial treatments. Yoga classes and fitness classes are held in the fitness center. The hotel also has an open-air bath for relaxation.
Pools & Recreation
Guests have access to two outdoor pools: a
Location & Services
Located in Aldea Zama, the hotel is 4.7 km from the Tulum Archeological Site and a 10-minute drive to the beach. The property offers
Highlights
Location: Aldea Zama, 4.7 km from Tulum Archeological Site
Rooms: Private pool apartments & jungle terrace studios
Dining: Kokoro rooftop Japanese restaurant & Gastro Pub
Wellness: Spa with Mayan techniques, yoga classes, open-air bath
Recreation: Rooftop infinity pool & private cenote access
Services: Bicycle rental, car hire, EV charging station
“The integration with the jungle landscape is remarkable, seemingly built around the existing trees, with an exceptional rooftop pool for enjoying elevated views. I appreciate the sustainable design, while inside, the rooms-especially those with private pools-offer both comfort and style. It stands out as a thoughtfully designed boutique experience.”
Select room type
Choose from double rooms, family suites, and premium stays. Enjoy breakfast, flexible cancellations, and exclusive deals.
- Premium Double Jungle Room Rooftop Private Pool Garden View 1 King Bed2 persons74 sq. feet1 King-size bedGarden viewAir conditioningBalconyroom details
- Deluxe Double Jungle Room Terrace 1 King Bed2 persons45 sq. feet1 King-size bedAir conditioningHeatingroom details
- Deluxe Studio Jungle Terrace Garden View 1 King Bed & 1 King Sofa Bed2 persons75 sq. feet1 King-size bed and 1 Sofa bedGarden viewAir conditioningHeatingroom details
Show all rooms
Check Availability & Prices
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Check-in/ Check-out
Facilities
Hotel has comfortable rooms, premium services, and a prime downtown location
General
- Wi-Fi
- Parking
- Safe deposit box
- VIP check-in/ -out
- Express check-in/ -out
- Concierge desk
- No pets allowed
- Security
- Luggage storage
- Lift
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key access
Sports & Fitness
- Fitness centre
- Diving
- Snorkelling
- Yoga class
Guest Parking
- Electric kettle
- Cookware/ Kitchen utensils
Services
- Paid airport shuttle
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Grocery shopping service
- Welcome drink
Dining
- Outdoor dining area
Children
- Cots
- Babysitting/Child services
Spa & Leisure
- Infinity pool
- Rooftop pool
- Sun loungers
- Sun terrace
- Spa & wellness centre
- Manicure
- Body scrub
- Facial
- Treatment room
- Back massage
- Head massage
- Full body massage
- Foot massage
- Open-air bath
- Pool with view
- Shallow end
Room features
- Air conditioning
- Sitting area
- Patio
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
- Cookware/ Kitchen utensils
Media
- Flat-screen TV
Show more
Location
Aldea Zama Ixchel, Tulum, 77760,
Explore Tulum
Explore Tulum
Tulum Archaeological Site
10-minute drive
Ancient Mayan ruins overlooking the sea. Offers guided tours and stunning ocean views.
Parque Nacional de Tulum
10-minute drive
A preserved coastal area featuring diverse wildlife and eco-friendly trails perfect for hiking.
Cenote Zacil-Ha
25-minute walk
A beautiful cenote with clear waters ideal for swimming and relaxing amidst natural surroundings.
Las Pinturas
25-minute walk
Ancient rock art site representing 1200 years of history, showcasing the region's artistic heritage.
Cenote Diving
10-minute drive
Thrilling dives into stunning cenotes with guided dives available at various difficulty levels.
Yoga Retreats
5-minute drive
Relaxing yoga classes set in serene environments, suitable for all levels and focusing on wellness.
Biking Tours
6-minute walk
Explore Tulum's scenic spots on a bike with rental services close to the hotel for ease of access.
Norita Tulum
4-minute walk
A cozy spot serving coffee and light bites, known for its fresh ingredients and warm atmosphere.
The Pitted Date Vegan Restaurant
7-minute walk
Serves delectable vegan dishes with a focus on organic, locally sourced ingredients.
Totem Restaurant & Jazz Lounge
9-minute walk
An elegant setting with live jazz, offering a menu of international dishes and curated cocktails.
Cafe Galeria Tulum
6-minute walk
A vibrant space with live music events and art displays, attracting both local and international artists.
La Nave Pizzeria
10-minute drive
Family-friendly pizzeria offering live music and a lively atmosphere, perfect for delicious dining experiences.
Getting around
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Property information and rules
Check-in
from 15:00-23:59
Check-out
from 01:00-12:00
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
The hotel offers a full breakfast at the price of MXN 360 per person per day.
Pets
Pets are not allowed.
Number of rooms:
86
Reviews and Ratings
Feedback about Copal Tulum Hotel from previous guests about their experience.
Show moreShow less
Pros
Great location
Lovely pool area
Comfy bed
Nice pool areas
Relaxing atmosphere
Cons
Dirty room
Filthy floors
Weird smell
Guest reviewsbased on 1177 reviews
Mason from United Kingdom
Couple
Luxury 1 Bedroom Jungle Apartment Terrace Garden View 2 Single Beds & 1 King Sofa Bed
6 nights in November 2025
|
Reviewed: February 08, 2026
6/10
loud radio sound unfriendly walkway
The reception staff seemed friendly and helpful. the boutique jungle hotel had nice room decor. the beds were large and comfy. I must admit i found the facilities satisfactory.
My room faced a busy street near the taxi stand and i heard loud radio sounds. It was not ideal. the lack of privacy bothered me. The main street overlooked our room, leaving the room dim. the walkway wasn't senior friendly. I even thought my suitcase might break.
0 Helpful
peter from united kingdom
Single
deluxe double jungle room terrace 1 king bed
4 nights in November 2025
|
Reviewed: January 19, 2026
9.0/10
serene getaway experience
private pool high cleanliness attentive staff
The entire staff was helpful and attentive. They anticipated my needs well. i stayed in a ground-floor room. It had a private pool. the room also maintained a high level of cleanliness.
Service
9/10
Staff provided prompt responses to requests via whatsapp. They were available on site also. i observed attentive service at both restaurants. All team members seemed dedicated to guest satisfaction.
Dining
9/10
The on-site restaurant had a menu with many fresh options. i tried the chicken alfredo and shrimp tacos. These dishes were served quickly. the quality of ingredients ensured dishes were tasty.
Facilities
9/10
The hotel has pathways surrounded by lush greenery. It creates a relaxing atmosphere. i found it easy to navigate the grounds. the jungle setting added to the overall peacefulness.
0 Helpful
|
Aiden from Australia
Single
Deluxe Double Jungle Room Terrace 1 King Bed
4 nights in November 2025
|
Reviewed: January 01, 2026
6/10
pool motor mold smell
the apartment was quite spacious, i must admit.
The noise was a problem. some kind of pool motor above my room ran all night, it sounded like a constant whirlpool. also, the rooftop pool seemed a bit run-down. The glass around it felt wobbly, so i did not feel that safe. it smelled like mold in the room, my clothes had that smell when i got home.
0 Helpful
Mark from Canada
Single
deluxe studio jungle terrace garden view 1 king bed & 1 king sofa bed
3 nights in November 2025
|
Reviewed: December 23, 2025
6/10
some issues
bad smell loud noises
the room was not great. there was a bad smell in the room. i contacted the reception, but nobody reacted. also, there were loud noises at 4 am, two times. i really couldn't sleep because of it.
0 Helpful
Show more reviews
FAQs
About Copal Tulum Hotel
How far is Copal Tulum Hotel from Tulum International Airport?
The hotel is located 39 km from Tulum International Airport.
Are there any nearby attractions to Copal Tulum Hotel?
Nearby attractions include the Tulum Archaeological Site (5 km) and Las Palmas Beach (3 km).
What on-site dining options are available at Copal Tulum Hotel?
The hotel features two on-site restaurants offering à la carte, continental, and vegetarian breakfast options.
What recreational facilities does Copal Tulum Hotel offer?
The hotel features an infinity rooftop pool, outdoor pools, a fitness center, and yoga classes.
Is parking available at Copal Tulum Hotel?
Free private parking is available on-site without the need for a reservation.
What types of room amenities are provided at Copal Tulum Hotel?
Rooms come with air conditioning, a flat-screen TV, a fridge, free Wi-Fi, and a private bathroom with complimentary toiletries.
How far is Copal Tulum Hotel from the center of Tulum?
The hotel is located approximately 2 km from the center of Tulum.
What additional services does Copal Tulum Hotel offer?
The hotel offers bicycle and car rental services, as well as a paid airport shuttle service.
Which languages are spoken by the staff at Copal Tulum Hotel?
The hotel staff speaks English and Spanish.
Are there any local restaurants near Copal Tulum Hotel?
Nearby restaurants include Vintage Cafe Tulum, The Pitted Date Vegan Restaurant, and Cafe Galeria Tulum, all within 0.5 km.
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