What are the check-in and check-out times at Mercure Auckland Queen Street?
Check-in is from 14:00 and check-out is by 11:00.
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MERCURE AUCKLAND QUEEN STREET, Auckland
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Key details
Hotel Details
500 Queen Street,
Auckland,
New Zealand,
1010,
Auckland Region
- Close to Queen Street
Great
8.3
8.7
4.0
Loved by Mercure Auckland Queen Street guests
"The room was so cosy and clean."
"Rooms were fairly compact but very modern and comfortable."
"The Buffet Breakfast at Lone star was great which was included in our package."
Mercure Auckland Queen Street - A business district hotel with 24-hour gym, multilingual service, and à la carte dining
Located in Auckland's Central Business District among mainstream fashion stores and trendy boutiques, this 4-star Auckland hotel features 96 individually furnished rooms. Mercure Auckland Queen Street provides air-conditioned accommodations with laptop-friendly workspaces, flat-screen TVs, and private bathrooms with walk-in showers. Select rooms include balconies and private entrances. The property houses a 24-hour fitness center, an on-site restaurant serving à la carte and continental breakfast options, and a bar with happy hour specials. Business travelers benefit from photocopying facilities and free WiFi throughout. The 24-hour front desk staff speaks English, French, Hindi, and Italian. The hotel stands 0.5 miles from Queen Street, 0.5 miles from both Auckland Art Gallery and SkyTower, and 12 miles from the nearest airport.
Pros
Multilingual staff available 24/7 speaking four languages
Comprehensive safety features including carbon monoxide detectors and security systems
Seven restaurants within 0.5 miles walking distance
Located 0.5 miles from Auckland Town Hall and 0.5 miles from Vulcan Lane
Cons
12 miles distance from the nearest airport
No pet accommodations available, including service animals
“Mercure Auckland Queen Street strikes me as a conveniently placed urban hub, steps from Aotea Square and the Auckland Art Gallery, with some rooms even boasting private balconies; the multilingual staff and family-friendly amenities are definite advantages. The onsite Lone Star restaurant, complete with happy hour, is a big plus, as is the option for private parking. It's a solid choice for travellers wanting a central, well-equipped base.”
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Select room type
Choose from double rooms, family suites, and premium stays. Enjoy breakfast, flexible cancellations, and exclusive deals.
Deluxe King Room
2 persons
1 King-size bed
Shower
Heating
room details
Standard King Room
2 persons
1 King-size bed
Shower
Heating
room details
Superior King Room
2 persons
1 King-size bed
Shower
Heating
room details
Standard Room
3 persons
1 King-size bed
Shower
Non-smoking
room details
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Facilities
Hotel has comfortable rooms, premium services, and a prime downtown location
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- Security
- Luggage storage
- Lift
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
Services
- Room service
- Housekeeping
- Dry cleaning
- Welcome drink
Dining
- Restaurant
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Children's menu
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Room features
- Air conditioning
- Heating
- Patio
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
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Dining Onsite
Experience a delightful culinary voyage at Mercure Auckland Queen Street, featuring the inviting Lone Star restaurant. With a focus on family-friendly dining, guests can savor the rich flavors of steakhouse classics alongside thoughtfully crafted vegetarian, vegan, gluten-free, and dairy-free options. Perfect for unwinding after a day of exploration.
Mercure Auckland Queen Street Location
500 Queen Street,
Auckland,
New Zealand,
1010,
Auckland Region
Map view
500 Queen Street,
Auckland,
New Zealand,
1010,
Auckland Region
City landmarks
Tower
SkyTower
3800 ft
Park
Auckland War Memorial Museum
1.2
mi
Gallery
Auckland Art Gallery Toi o Tamaki
2900 ft
Square
Aotea Square
2200 ft
Park
Albert Park
3200 ft
Theatre
Aotea Centre
2700 ft
Landmark
Viaduct Harbour
1.2
mi
Public Building
Auckland Town Hall
2200 ft
Event hall
SKYCITY Auckland Convention Centre
3400 ft
Museum
New Zealand Maritime Museum
1.3
mi
Square
Vulcan Lane
4000 ft
Shopping Area
Victoria Park Market
4900 ft
Stadium
Spark Arena
1.3
mi
Church
St. Paul's Church
2100 ft
Mountain
Mount Eden
1.5
mi
Library
Central City Library
2400 ft
Church
St Matthew-in-the-City Church
2500 ft
Landmark
Statue of Sir Dove-Myer Robinson
2700 ft
Landmark
Auckland Domain
2500 ft
Park
Western Park
4200 ft
Church
St Patrick's Cathedral
4600 ft
Landmark
Britomart
5100 ft
Event hall
SKYCITY Auckland
3500 ft
Landmark
Newmarket
1.2
mi
Square
Takutai Square
1.1
mi
Park
Domain Wintergardens
5200 ft
Nearby
Auckland CentralNew Zealand
Queen Street
400 ft
Church
The Baptist Tabernacle
400 ft
Park
Myers Park
1100 ft
Church
Pitt Street Methodist Church
1500 ft
Restaurants
al's deli
100 ft
1 / 492 Queen Street Entrance on City road
Le Garde-manger
500 ft
466 Queen Street 466 Queen Street
Fujisan Japanese Restaurant
500 ft
474 Queen Street
Columbus Coffee
400 ft
100 Hospital Road Middlemore Hospital
Shoya Japanese Cuisine
400 ft
478 Queen Street Auckland CBD
Ah Ssak
900 ft
472 Queen Street
Ken Yakitori Bar K'rd
1100 ft
89 Karangahape Road Central Auckland
Between Cafe & Eatery
1100 ft
82 Karangahape Road
Gemmayze St
1000 ft
St Kevins Arcade
TAMA eatery & bar
600 ft
4 Upper Queen Street
Verona Cafe
800 ft
169 Karangahape Road Newton
Scullery
800 ft
166 Karangahape Road
Explore Auckland
Local Experiences
Auckland Art Gallery Toi o Tamaki
11 minutes' walk
A premier art venue featuring New Zealand and international works, with free entry and guided tours available.
SkyTower
14 minutes' walk
An iconic landmark offering panoramic views, dining, and thrilling sky walks above Auckland.
Albert Park
12 minutes' walk
A serene park with lush gardens and historical statues, ideal for a peaceful stroll or family picnics.
Aotea Square
9 minutes' walk
A vibrant public space hosting events, festivals, and open-air performances throughout the year.
Fujisan Japanese Restaurant
2 minutes' walk
An inviting Japanese eatery known for fresh sushi and delectable ramen in a cozy setting.
Le Garde-manger
2 minutes' walk
A café with a charming vibe, serving brunch favorites and excellent coffee. Reservations recommended.
Shoya Japanese Cuisine
2 minutes' walk
Authentic Japanese dishes prepared with local ingredients, providing a warm and welcoming atmosphere.
Aotea Centre
10 minutes' walk
A leading performance venue hosting concerts, theatrical productions, and cultural events year-round.
SKYCITY Auckland Convention Centre
13 minutes' walk
A hub for entertainment with a casino, restaurants, and live shows, perfect for a vibrant night out.
Getting around
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Property information and rules
Check-in
from 14:00-23:59
Check-out
from 05:00-11:00
Guest Parking
Private parking is possible on site (reservation might be needed) at NZD 35 per day.
Internet
Wireless internet is available in for free.
Breakfast
A full breakfast is served at the price of NZD 35 per person per day.
Pets
Pets are not allowed.
Languages
English, Spanish, Italian, Portuguese, Korean, Hindi, Tagalog / Filipino
Number of floors:
7
Number of rooms:
96
Reviews and Ratings
Feedback about Mercure Auckland Queen Street from previous guests about their experience.
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Pros
Clean hotel
Friendly staff
Comfy beds
Good location
Cons
Tight parking
Unclean room
Non-working safe
Guest reviewsbased on 1290 reviews
Joshua from Australia
Single
Superior King Room
3 nights in November 2025
|
Reviewed:January 25, 2026
8.5/10
Solid Stay in Central Location
room cleanlinessefficient air conditioningnice showerquick response
I appreciated the room's cleanliness. The air conditioning worked really well. The shower was nice. The staff addressed my requests quickly.
I sometimes waited for a short while.
Dining
8/10
I noticed the restaurant offers a buffet breakfast with various options. This includes both hot items and continental selections. The bar serves drinks and light snacks until late in the evening.
Facilities
9/10
The hotel contains a gym with several cardio machines. This included treadmills, stationary bikes, and free weights. A water dispenser is available in the lobby .
0 Helpful
|
James from United States
Single
Standard King Room
3 nights in November 2025
|
Reviewed:January 15, 2026
6/10
location good, but some issues
parking hasslemissing information
The paid parking was a hassle. I had to wait for a team member to move their car so i could leave. also, there wasn't much information in the room. there was no information about the tv, air conditioning, or local attractions. wifi details were missing as well. it felt incomplete.
0 Helpful
Riley from Australia
Family with children
Standard Queen Room Two Queen Beds
3 nights in November 2025
|
Reviewed:December 23, 2025
8.5/10
Comfortable Stay with Minor Hiccup
early check-inawesome breakfastexcellent comfortinconvenient request
The staff offered early check-in. I really appreciated this. The room had a very quiet atmosphere, and the bed provided excellent comfort.
There was just one toilet paper roll for three people . I had to request extra. This was inconvenient.
Dining
9/10
The Lone Star Restaurant was clean and tidy, its staff were friendly. They were polite, providing very good service, and creating great food. The breakfast included many options.
Facilities
8/10
The hotel has a gym. It is small. The gym includes a treadmill plus stationary bikes. The location is great and close to shops. It is close to the water front.
0 Helpful
|
Jade from Canada
Business traveller
Standard King Room
3 nights in November 2025
|
Reviewed:November 29, 2025
8.3/10
Fantastic Central Hotel Experience
convenient locationclean roomworking air conditioningcomfy bed
I found the location convenient for accessing various points of interest. My room was very clean, and the air conditioning worked perfectly. The bed was also particularly comfy. I appreciated the staff's friendliness and helpfulness throughout my visit.
The room I stayed in seemed a bit small.
Location
9/10
The hotel is positioned on a very important commercial street in the city. The location is very convenient , with restaurants and shops nearby.
Rooms
8/10
My room offered plenty of natural light and a very nice view of the city. The bathroom featured an awesome shower , contributing to a relaxed stay.
Dining
8/10
The breakfast included a reasonable variety of options , and the quality was adequate. There is a restaurant on site .
0 Helpful
|
FAQs
About Mercure Auckland Queen Street
How far is Mercure Auckland Queen Street from Auckland Airport?
The hotel is 19 km from Auckland Airport.
Is parking available at Mercure Auckland Queen Street?
Private parking is available on-site for 35 NZD per day, and reservation is needed.
What dining options are available at Mercure Auckland Queen Street?
The on-site restaurant, Lone Star, offers à la carte meals and features a happy hour.
What room amenities can guests expect at Mercure Auckland Queen Street?
Rooms include air conditioning, a flat-screen TV, a safety deposit box, and complimentary toiletries.
Which attractions are located near Mercure Auckland Queen Street?
Nearby attractions include Aotea Square (0.5 km), Auckland Art Gallery (0.5 km), and Aotea Centre (0.5 km).
Does Mercure Auckland Queen Street offer fitness facilities?
The hotel features a fitness centre for guests to use.
What languages do the staff at Mercure Auckland Queen Street speak?
The staff at the 24-hour front desk speak Mandarin, English, Spanish, and Hindi.
What type of breakfast is served at Mercure Auckland Queen Street?
A buffet, continental, or Full English/Irish breakfast is available for an additional charge of 35 NZD.
Is Wi-Fi included in the stay at Mercure Auckland Queen Street?
Free Wi-Fi is provided throughout the property.
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