What are the check-in and check-out times at Sterling?
Check-in is at 16:00 and check-out is at 11:30.
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STERLING, Madrid
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Key details
Hotel Details
San Bernardo, 29-31, Madrid, 28015,
- Near the Royal Palace of Madrid
Great
8.1
8.5
3.1
3.8
3-star family-run hotel near Gran Vía with pet-friendly policy
Amenities
Sterling offers 24-hour reception with tourist assistance and luggage storage for guests exploring Madrid. The property provides
Rooms
All rooms have private bathrooms with
Location
The hotel is located just off Gran Vía and
Dining
Daily breakfast is included in the stay, featuring pastries, croissants, and coffee, though hot options like eggs or bacon are not provided. Gluten-free breakfast options are available upon request for guests with dietary needs. The dining area is functional, though some guests have noted it appears outdated.
Family & Pet Services
Family rooms are designed for multiple guests, with options like
Highlights
Location: Steps from Gran Vía and 200 m to Santo Domingo Metro
Rooms: Up to 4 guests, refrigerators, large bathrooms
Dining: Daily breakfast included, gluten-free upon request
Pet policy: Free pet accommodation with no extra fees
Service: 24-hour reception, tour desk, luggage storage
Nearby: 10-min walk to Puerta del Sol and Royal Palace
“In my opinion, this property's greatest strength lies in its location, a short walk from Gran Vía. The family-run atmosphere brings a personal touch, and I noticed they welcome pets without extra fees, which is a real plus. Rooms sleep up to four, so it's suitable for families who want to stay together.”
Select room type
Choose from double rooms, family suites, and premium stays. Enjoy breakfast, flexible cancellations, and exclusive deals.
- Economy Double or Twin Room2 persons12 sq. feet2 Single bedsAir conditioningBathtubroom details
- Family Room City View2 persons22 sq. feet2 Single bedsAir conditioningBathtubroom details
- Double or Twin Room2 persons15 sq. feet1 Double bedAir conditioningBathtubroom details
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Check-in/ Check-out
Facilities
Hotel has comfortable rooms, premium services, and a prime downtown location
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Pets allowed
- Rooms/ Facilities for disabled
- Security
- Lift
- Coffee shop
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
Services
- Welcome drink
Business
- Fax/Photocopying
Children
- Cots
Room features
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Garden furniture
Media
- Flat-screen TV
Room decor
- Parquet floor
Show more
Location
San Bernardo, 29-31, Madrid, 28015,
Explore Madrid
Nearby Activities and Dining
Plaza Mayor
12 minutes' walk
Historic square known for its impressive architecture and vibrant atmosphere, surrounded by cafes and shops.
Royal Palace of Madrid
13 minutes' walk
Grand palace boasting stunning gardens and opulent interiors, with guided tours available for deeper insights.
Teatro Real
8 minutes' walk
Renowned opera house featuring world-class performances and stunning architecture, often hosting special events.
Prado National Museum
25 minutes' walk
Famous museum housing masterpieces from Spanish artists like Velázquez and Goya; free admission on certain days.
Bike Rentals at Madrid Río
10 minutes' drive
Cycling along the riverside promenade offers scenic views and opportunities for leisure and exercise.
Yoga Sessions at El Retiro Park
25 minutes' walk
Outdoor yoga classes in the tranquil park setting provide relaxation and rejuvenation amidst nature.
Local Market Tours
15 minutes' walk
Guided tours of local markets showcase fresh produce and Spanish cuisine; immerse in local culture and flavors.
Adventure Park at Casa de Campo
10 minutes' drive
Thrilling zip line and climbing experiences in the largest park of Madrid, perfect for adventurous spirits.
Museo del Jamon
11 minutes' walk
Casual spot known for its jamón serrano; vibrant atmosphere with a variety of Spanish tapas and specialties.
Pez Tortilla
3 minutes' walk
Charming eatery famous for its tortilla española; offers a cozy ambiance and vegetarian options available.
Cerveceria Lena
2 minutes' walk
Lively bar and restaurant offering a range of local beers and traditional dishes in a friendly environment.
Soup Bowls
2 minutes' walk
Health-conscious eatery specializing in nutritious bowls; caters to various dietary needs and provides fresh ingredients.
Teatro Real
8 minutes' walk
Prestigious venue offering operas and concerts; check the schedule for family-friendly events and special performances.
Sala BarCo
15 minutes' walk
Vibrant live music venue featuring diverse genres; hosts regular jazz and flamenco nights in an energetic setting.
Cine Ideal
10 minutes' drive
A historical cinema showcasing the latest films and art-house movies; check for family-friendly screenings.
Plaza Mayor
12 minutes' walk
Gathering spot for street performers and artists; enjoy open-air entertainment and cultural festivities throughout the year.
Getting around
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Property information and rules
Check-in
from 16:00-23:59
Check-out
until 11 am
Guest Parking
Public parking is possible at a location nearby at true.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
You can start your day with a full breakfast, which costs EUR 13 per person per day.
Pets
Pets are allowed on request.
Languages
Spanish, Italian
Year renovated:
2010
Number of floors:
7
Number of rooms:
105
Former name
Alexandra Madrid
Reviews and Ratings
Feedback about Sterling from previous guests about their experience.
Pros
Helpful staff
Great location
Comfortable beds
Pet-friendly
Cons
Small rooms
Noisy rooms
Guest reviewsShow more reviews
FAQs
About Sterling
What is the distance from Sterling to Adolfo Suarez Madrid-Barajas airport?
Sterling is located 25 km from Adolfo Suarez Madrid-Barajas airport.
Which popular attractions are close to Sterling?
Both Puerta del Sol and the Royal Palace are just 10 minutes' walk away.
What amenities do the rooms at Sterling include?
Rooms feature air conditioning, a flat-screen TV, a safe, a work desk, and private bathrooms.
What services does the Sterling offer for guests?
The hotel provides a 24-hour reception, luggage storage, a tour desk, and currency exchange facilities.
Are there facilities for guests with reduced mobility at Sterling?
The hotel has facilities fully adapted for people with reduced mobility.
What languages do the staff at Sterling speak?
The staff at Sterling are friendly and highly qualified, capable of assisting guests in multiple languages.
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