What is the check-in and check-out policy at Hotel Universal?
Check-in starts at 15:00 and check-out is by 11:30.
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HOTEL UNIVERSAL, Porto
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Key details
Hotel Details
Avenida Dos Aliados, 38, Porto, 4000-064,
- Steps from Aliados Square
Very good
7.9
8.3
3.5
Central Porto hotel with accessible rooms and billiards
Amenities & Accessibility
The hotel offers a
Rooms
Each room includes a TV and a
Location
The hotel is 250 meters from
Dining & Bar
A
Services & Convenience
The
Highlights
Location: 250m from S.Bento Train Station, 400m from Torre dos Clérigos
Rooms: Some rooms with city views, accessible bathrooms with grab rails
Dining: Continental breakfast at extra cost, bar with wine/champagne
Services: 24-hour front desk, airport shuttle, tour desk, multilingual staff
Accessibility: Wheelchair-accessible lift, emergency cord, family rooms, pet-friendly
“Hotel Universal benefits from its exceptional placement near São Bento station, a real advantage in Porto. While the stairs to reception pose an initial hurdle, compensated for by a limited-mobility lift and subsequent elevator access, the staff's helpfulness and modern, clean rooms ultimately impress. I think its central location and renovated bathrooms make it a worthwhile choice, especially considering the price.”
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Choose from double rooms, family suites, and premium stays. Enjoy breakfast, flexible cancellations, and exclusive deals.
- Standard Double Room City View2 persons10 sq. feet1 Double bedCity viewAir conditioningHeatingroom details
- Small Single Room2 persons9 sq. feet1 Single bedAir conditioningHeatingroom details
- Family Room2 persons20 sq. feet2 Single bedsAir conditioningHeatingroom details
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Check-in/ Check-out
Facilities
Hotel has comfortable rooms, premium services, and a prime downtown location
General
- No smoking on site
- Wi-Fi
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- Security
- Luggage storage
- Lift
- Coffee shop
- Smoke detectors
- Fire extinguishers
Sports & Fitness
- Billiard tables
Services
- Paid airport shuttle
- Housekeeping
- Tours/Ticket assistance
- Welcome drink
Dining
- Bar/ Lounge area
Business
- Fax/Photocopying
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Leisure/ TV room
Room features
- Air conditioning
- Heating
- Mini-bar
Bathroom
- Free toiletries
- Sink
Media
- Flat-screen TV
- AM/FM alarm clock
Show more
Location
Avenida Dos Aliados, 38, Porto, 4000-064,
Explore Porto
Explore Porto
Livraria Lello
7 minutes' walk
Beautiful bookstore known for its stunning architecture and connection to Harry Potter; a must-see for literature lovers.
Clerigos Tower
7 minutes' walk
Iconic baroque tower offering panoramic views of Porto; climb the 240 steps for breathtaking sights.
Cais da Ribeira
11 minutes' walk
Vibrant waterfront area with colorful row houses, restaurants, and stunning vistas of the Douro River.
Bolsa Palace
11 minutes' drive
Historical 19th-century building known for its magnificent Arabian room; guided tours available.
River Douro Boat Tour
11 minutes' walk
Relaxing boat tour along the Douro River showcasing Porto's landmarks; booking recommended during peak seasons.
Hiking in Jardins do Palacio de Cristal
25 minutes' walk
Scenic garden featuring walking paths, viewpoints, and lush greenery; perfect for a peaceful stroll or picnic.
Kayaking on the Douro
11 minutes' walk
Thrilling kayaking adventure on the Douro River; rentals available for all skill levels.
Novo Paris
2 minutes' walk
Cozy local eatery serving traditional Portuguese cuisine, including tapas and seafood; vegetarian options available.
DeGema Hamburgueria Artesanal
4 minutes' walk
Modern burger joint offering gourmet burgers and craft beers; known for its friendly atmosphere.
Estambul Donar Kebap & Pizza
2 minutes' walk
Casual eatery providing delicious kebabs and pizzas; great for a quick bite or takeaway.
Café Concerto
10 minutes' walk
Charming café with live music performances and a relaxed vibe; ideal for enjoying local snacks and beverages.
Palácio da Bolsa Events
11 minutes' drive
Hosts various cultural events and performances; check schedule for museum tours and concerts.
Getting around
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Property information and rules
Check-in
from 15:00-23:30
Check-out
from 01:00-11:00
Guest Parking
No parking available.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
You can start your day with a full breakfast, which costs EUR 10 per person per day.
Children & extra beds
There are no extra beds provided in a room. There are no cots provided in a room.
Pets
Pets are allowed on request.
Languages
English, Spanish, Italian, Portuguese
Year renovated:
2012
Number of floors:
6
Number of rooms:
41
Reviews and Ratings
Feedback about Hotel Universal from previous guests about their experience.
Show moreShow less
Pros
Perfect location
Friendly staff
Clean rooms
Quality mattress
Fast Wi-Fi
Cons
Leaking shower
Guest reviewsbased on 896 reviews
Bobby from United Kingdom
Single
twin standard
3 nights in November 2025
|
Reviewed: February 03, 2026
6/10
loud disco inconvenient stairs
the location was good for getting around (i walked everywhere). the staff were friendly enough.
the noise was ridiculous. there's a disco nearby and the music blasted until 5 am. i couldn't sleep for two nights because it was a weekend and the disco was in full swing. also, there are stairs at the entrance (i didn't realize) , made it difficult with luggage.
0 Helpful
Don from United States
Single
Twin Standard
3 nights in October 2025
|
Reviewed: January 12, 2026
8.8/10
Central and Convenient Stay
great location helpful staff functional air conditioning
The location provided easy access to major attractions. The staff offered assistance with luggage, helpful. The room was clean and had functional air conditioning. I found the proximity to shops and restaurants very convenient.
The noise from other guests late at night and early in the morning was disruptive. The thin walls allowed sound to travel easily, especially from the corridor. This made it difficult to sleep soundly.
Dining
9/10
Many restaurants are near the hotel and offer diverse options. A MacDonalds is located a few doors down providing quick meals. Several coffee and pastry shops also operate nearby, so you can enjoy breakfast.
Rooms
8/10
The room included a TV and air conditioning for comfort. The bathroom and shower had super clean fixtures. The bed was comfortable, and the room was very clean. I found the room to be well maintained.
Location
10/10
The hotel is a short walk from Porto Cathedral. Torre dos Clerigos is also easily accessible from the hotel. Sao Bento Railway Station is nearby offering convenient transport options. The Duoro River and Luis I Bridge are within walking distance too.
Facilities
8/10
The hotel offers an elevator providing access to upper floors. Staff at the reception are available to answer questions. The Trindade metro station is approximately seven minutes away. This station provides direct access to the airport.
0 Helpful
|
Lisa from United States
Couple
Triple Room
4 nights in October 2025
|
Reviewed: November 04, 2025
6/10
The location was great. The staff were so helpful.
I discovered this was not the case. I was charged 25 euros for the transfer.
0 Helpful
Samuel from United Kingdom
Single
Twin Standard
3 nights in August 2025
|
Reviewed: September 03, 2025
9.0/10
Central Location, Great Value!
convenient location excellent service comfortable room
I found the hotel's location very convenient, near the train station and many restaurants. The staff offered excellent service and were always helpful with my requests. The air conditioning worked well. It seemed like a blizzard. I found my room comfortable and relaxing after a long day.
I noticed the bathroom door did not close properly.
Dining
9/10
The hotel offers a versatile breakfast. It included both hot and cold items. I appreciated the variety of options available each morning. The food was AMAZING!!! I started my day with a hearty meal.
Facilities
8/10
This hotel is easy to find. The hotel sits right in the center of many restaurants, supermarkets, and public transportation options. It included a bathtub. A welcome surprise after my travels. This was a nice way to unwind.
Service
10/10
The staff was wonderful. They were attentive to every need. I really felt that the receptionist was very nice. She helped me with all my requests and questions. She was so kind and efficient. I appreciated the warm welcome.
Location
9/10
The hotel's LOCATION was fabulous. It's next to the gorgeous McDonalds and near amazing coffee shops and pastry shops. It's a short walking distance to many landmarks. The Metro at Trindade is a short walk.
Rooms
9/10
Room 204 has a balcony. The hotel rooms are super clean. That's very important to me. The bed and shower were both excellent. There were no issues at all. I also found both the tv and aircon worked well.
0 Helpful
|
Show more reviews
FAQs
About Hotel Universal
How far is Hotel Universal from Francisco Sá Carneiro Airport?
The hotel is located 16 km from Francisco Sá Carneiro Airport.
What nearby attractions can I visit from Hotel Universal?
Nearby attractions include Lello Bookshop (450 m), Oporto Coliseum (650 m), Ribeira Square (950 m), and Oporto Catedral (650 m).
What amenities are available in the rooms at Hotel Universal?
Rooms come equipped with air conditioning, a flat-screen TV with cable channels, and a private bathroom with a hairdryer.
Is breakfast available at Hotel Universal?
Continental breakfast is available for an additional charge of 13 EUR.
What services does Hotel Universal provide for guests?
Services include luggage storage, a paid airport shuttle, and laundry facilities.
Does Hotel Universal offer free Wi-Fi?
Free Wi-Fi is available throughout the hotel.
What languages do the staff at Hotel Universal speak?
The staff speaks several languages to assist guests.
Are there recreational activities available at Hotel Universal?
Guests can enjoy billiards as a recreational activity at the hotel.
How far is the nearest metro station from Hotel Universal?
The nearest metro station is approximately 200 m from the hotel.
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