SURESTAY PLUS HOTEL BY BEST WESTERN GATLINBURG | Gatlinburg ★ Prime Downtown Location & Comfort

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Key details

Hotel Details

218 Ski Mountain Road, Gatlinburg, Tennessee, United States of America, 37738-3125

Surestay Plus Hotel By Best Western Gatlinburg - A riverside mountain hotel with kitchenettes and seasonal outdoor pool

Located in the mountains with river views, this 52-room Gatlinburg hotel features air-conditioned accommodations with kitchenettes equipped with refrigerators and microwaves. The SureStay Plus Hotel By Best Western Gatlinburg provides rooms with shared balconies, flat-screen TVs with satellite channels, and private bathrooms with bath or shower facilities. A complimentary continental breakfast is served on weekdays from 6:30 AM to 9:30 AM. The seasonal outdoor pool opens in May for swimming laps. A 24-hour business center, front desk, and elevator serve guests' needs, while vending machines offer snacks and drinks. The property sits within 0.5 miles of Gatlinburg Convention Center, Hollywood Star Cars Museum, and Ripley's Haunted Adventure. Cataract Falls is accessible via a 6-minute drive or 45-minute walk along the Gatlinburg Trail.

Surestay Plus Hotel By Best Western Gatlinburg: Pros

- Every room includes a shared riverside balcony - Walking distance to 8 different restaurants within 0.5 miles - Free parking on premises - Convenient vending machines for snacks and drinks

Surestay Plus Hotel By Best Western Gatlinburg: Cons

- Located 49.5 miles from McGhee Tyson Airport - No pets or service animals allowed

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Select room type

Choose from double rooms, family suites, and premium stays. Enjoy breakfast, flexible cancellations, and exclusive deals.

Queen Room

Max:

4 persons

205 sq. feet

Bed options:

2 King Size Beds

River view

Shower

Heating

room details

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King Room

Max:

2 persons

205 sq. feet

Bed options:

1 King Size Bed

River view

Shower

Heating

room details

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King Room Disability Access

Max:

2 persons

205 sq. feet

Bed options:

1 King Size Bed

River view

Shower

Heating

room details

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Getting around

Discover available transportation options for smooth travel around the city

City Center

Gatlinburg5000 ft

Airports

McGhee Tyson (TYS) 49.2 mi

Asheville Regional (AVL) 85.9 mi

What our guests says about facilities

Hotel has comfortable rooms, premium services, and a prime downtown location

Convenient Parking

I found the parking arrangement to be very helpful during my stay. The designated spots were ample and gave me easy access to the hotel without the hassle of searching for a space each time. Very stress-free experience for travelers with their own vehicles.

Emily Johnson. United States, 2024-03-15Read full review on

Great Room View

Our king suite came with a private balcony overlooking the river, which added an unbeatable charm to our stay. Waking up to the sun rising over the water was a highlight, making every moment in the room feel special.

Tommy_G. Canada, 2024-05-21Read full review on

Spacious Bathroom

The bathroom in our suite was impressively large, featuring a walk-in shower with glass doors. It felt like a luxury retreat rather than just a standard hotel bathroom, which greatly enhanced our overall comfort.

Sarah_Mac. Australia, 2024-06-30Read full review on

Family-Friendly Amenities

I appreciated the kid-friendly environment, with safe outdoor areas where my children could play. The swings by the creek were a good surprise, enabling them to enjoy nature while we relaxed nearby.

SteveAnderson84. New Zealand, 2024-08-10Read full review on

What’s included

General

Non-smoking rooms
Parking
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Security
Elevator
Vending machines
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Skiing
Hiking

Business

Business center
Fax/Photocopying

Spa & Leisure

Seasonal outdoor pool
Sun loungers

Room features

Free Wi-Fi in rooms
Air conditioning
Heating
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

218 Ski Mountain Road, Gatlinburg, Tennessee, United States of America, 37738-3125

Map view

218 Ski Mountain Road, Gatlinburg, Tennessee, United States of America, 37738-3125

City landmarks

Aquarium

Ripley's Aquarium of the Smokies

5100 ft

903 Parkway Ole Smoky Moonshine Holler

Ole Smoky Tennessee Moonshine

2800 ft

115 Historic Nature Trail

Gatlinburg Space Needle

3300 ft

611 Parkway

Souvenir shopping

4800 ft

Convention Center

Gatlinburg Convention Center

2300 ft

908 Parkway

Ripley's Haunted Adventure

2600 ft

Museums

Hollywood Star Cars Museum

2600 ft

Ski Elevator

Gatlinburg SkyLift Park

3300 ft

919 Parkway

Amazing Mirror Maze

2400 ft

Airport Road/Cherokee Orchard Road Adjacent to Roaring Fork Motor Nature Trail

Noah Bud Ogle Cabin

2200 ft

800 Parkway

Ripley's Believe It or Not Gatlinburg

2300 ft

Museums

Gatlinburg Pinball Museum

2200 ft

Museums

Christ in the Smokies Museum and Gardens

3000 ft

Amusement Park

Earthquake

4200 ft

Church

Trinity Episcopal Church

2500 ft

742 Parkway

Gatlinburg First United Methodist Church

2700 ft

424 River Rd

Mysterious Mansion

3500 ft

716 Parkway # 37838

World of Illusions

3100 ft

576 Parkway

Anakeesta

1.1 mi

631 Parkway

Guinness World Records Adventure

4200 ft

650 Parkway

Ole Smoky Barrelhouse

4000 ft

904 Parkway

Ripley's Moving Theater

2600 ft

Broadway Theatre

Sweet Fanny Adams Theatre

1.1 mi

Nearby

Gallery

Smoky Mountain Art Gallery

1300 ft

Ski Area

Ober Gatlinburg

600 ft

Church

St Mary's Catholic Church

1900 ft

Winery

Sugarland Cellars

900 ft

1001 Parkway Suite 2

Ober Gatlinburg's Wildlife Encounter

1600 ft

River Rd

Gatlinburg Trail

700 ft

Shopping Area

Tramway Mall

1100 ft

Restaurants

Cicis

600 ft

849 River Road

Sidewalk Cafe at Ober Gatlinburg

1600 ft

1001 Parkway Suite 2

Bearland Grill & General Store

3900 ft

305 Historic Nature Trl

Slice Pizza Bakery

2900 ft

117 Historic Nature Trl Arcadia

Dunkin'

2800 ft

812 Parkway Ste 106 Ste 106

Funnel Cakes

4000 ft

745 Parkway

Reviews and Ratings

Feedback from previous guests about their experience.

46%

rate their stay as perfect and would happily return

5.0/10

Guest rating

Rooms

5.0

Location

7.0

Service

5.0

Dining

5.0

3.5/5 based on 822 reviews

#46 of 72 hotels in Gatlinburg based on Tripadvisor

Paul

United States of America, February 2025

5.0/10

My stay had its ups and downs. The initial room was utterly disappointing with cleanliness issues that led to an immediate room change, though the second room was much better. I appreciate the small refund offered due to my experience, although the housekeeping services left a lot to be desired. Overall, I wouldn't recommend this hotel based on my experience.

Rooms

5.0

The first room was dirty, with a smell that was intolerable, but the second room was much cleaner and more spacious.

Service

5.0

The front desk was responsive but lacked urgency in addressing the cleanliness issue, and housekeeping was inconsistent.

Location

7.0

The hotel is fairly close to downtown Gatlinburg, which is a plus for accessing local attractions.

Dining

5.0

Breakfast options were limited and not very appealing, with items that didn’t seem fresh.