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Check-in
08Mar2026Select date
Check-out
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Rooms and Guests2 Guests, 1 Room
Key details

Hotel Details

218 Ski Mountain Road, Gatlinburg, Tennessee, United States, 37738-3125
-
Steps from Ober Gatlinburg
Very good
7.8
8.2
/10
3.5
3.4
/5

Surestay Plus Hotel By Best Western Gatlinburg - A riverside mountain hotel with kitchenettes and seasonal outdoor pool

Located in the mountains with river views, this 52-room Gatlinburg hotel features air-conditioned accommodations with kitchenettes equipped with refrigerators and microwaves. The SureStay Plus Hotel By Best Western Gatlinburg provides rooms with shared balconies, flat-screen TVs with satellite channels, and private bathrooms with bath or shower facilities. A complimentary continental breakfast is served on weekdays from 6:30 AM to 9:30 AM. The seasonal outdoor pool opens in May for swimming laps. A 24-hour business center, front desk, and elevator serve guests' needs, while vending machines offer snacks and drinks. The property sits within 0.5 miles of Gatlinburg Convention Center, Hollywood Star Cars Museum, and Ripley's Haunted Adventure. Cataract Falls is accessible via a 6-minute drive or 45-minute walk along the Gatlinburg Trail.

Pros

Every room includes a shared riverside balcony

Walking distance to 8 different restaurants within 0.5 miles

Free parking on premises

Convenient vending machines for snacks and drinks

Cons

Located 49.5 miles from McGhee Tyson Airport

No pets or service animals allowed

“Surestay Plus Hotel By Best Western Gatlinburg stands out for its focus on guest comfort and prime location near the Great Smoky Mountains National Park. I especially appreciate the private balconies overlooking the river, combined with practical amenities like free parking and a complimentary breakfast, which makes it a solid base for exploring Gatlinburg. The hotel's dedication to cleanliness and providing spacious, family-friendly accommodations also struck me as a real advantage.”
Hotel logo
Charlotte EvansHead of Editorial at Hotelsdowntown
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Select room type

Choose from double rooms, family suites, and premium stays. Enjoy breakfast, flexible cancellations, and exclusive deals.
King Room Disability Access
2 persons
205 sq. feet 
1 King-size bed
Balcony
Air conditioning
Queen Room Two Queen Beds Balcony
2 persons
205 sq. feet 
2 King Size Beds
Balcony
Air conditioning
King Room Balcony
2 persons
205 sq. feet 
1 King-size bed
Balcony
Air conditioning
Queen Suite Balcony
2 persons
250 sq. feet 
2 King Size Beds
Balcony
Air conditioning
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Facilities

Hotel has comfortable rooms, premium services, and a prime downtown location
Facilities: Great
8.0/10Review score

General

  • Non-smoking rooms
  • Free parking
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Security
  • Lift
  • Vending machines
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Skiing
  • Hiking

Business

  • Business centre
  • Fax/Photocopying

Spa & Leisure

  • Seasonal outdoor pool
  • Sun loungers

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Heating
  • Garden furniture
  • Ironing facilities

Media

  • AM/FM alarm clock
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Surestay Plus Hotel By Best Western Gatlinburg Location

218 Ski Mountain Road, Gatlinburg, Tennessee, United States, 37738-3125
Map view
218 Ski Mountain Road, Gatlinburg, Tennessee, United States, 37738-3125
Nearby
Gallery
Smoky Mountain Art Gallery
1300 ft
Ski Area
Ober Gatlinburg
600 ft
Church
St Mary's Catholic Church
1900 ft
Winery
Sugarland Cellars
900 ft
1001 Parkway Suite 2
Ober Gatlinburg's Wildlife Encounter
1600 ft
River Rd
Gatlinburg Trail
600 ft
904 Parkway
Ripley's Moving Theater
2000 ft
Shopping Area
Tramway Mall
1000 ft
Restaurants
Cicis
600 ft
849 River Road
Sidewalk Cafe at Ober Gatlinburg
1600 ft
1001 Parkway Suite 2
Bearland Grill & General Store
3900 ft
305 Historic Nature Trl
Slice Pizza Bakery
2900 ft
117 Historic Nature Trl Arcadia
Dunkin'
2800 ft
812 Parkway Ste 106 Ste 106
Funnel Cakes
4000 ft
745 Parkway
Explore Gatlinburg
Explore Gatlinburg
Top Attractions
Activities
Dining
Entertainment
Ober Gatlinburg
3 minutes walking
Ober Gatlinburg features skiing, snowboarding, and an amusement park with stunning views and wildlife encounters nearby.
Ripley's Aquarium of the Smokies
19 minutes walking
Renowned for its interactive exhibits, this aquarium is home to thousands of aquatic creatures, ideal for family visits.
Gatlinburg SkyLift Park
12 minutes walking
The scenic chairlift ride offers breathtaking views, leading to a sky bridge experience that provides panoramic vistas of the mountains.
Smoky Mountain Art Gallery
5 minutes walking
Featuring local artists, this gallery showcases beautiful Smoky Mountain-themed art, perfect for unique shopping.
Skiing at Ober Gatlinburg
3 minutes walking
Winter sports enthusiasts can hit the slopes for skiing and snowboarding. Rentals available on-site for convenience.
Hiking in Great Smoky Mountains National Park
5 minutes driving
Nearby trails offer diverse hiking experiences amidst stunning nature. Trail maps and guides can be obtained locally.
Relaxing at Mynatt Park
5 minutes driving
A serene park with picnic areas and walking paths, perfect for relaxation or enjoying family time in nature.
Dunkin'
11 minutes walking
Casual coffee and donut spot offering a variety of breakfast items. Great for a quick snack or morning fuel.
Slice Pizza Bakery
11 minutes walking
A cozy pizza place known for its fresh ingredients and unique toppings. Family-friendly atmosphere ideal for relaxing meals.
Sidewalk Cafe at Ober Gatlinburg
6 minutes walking
Offers American classics in a charming setting, perfect after a day of skiing or amusement. Outdoor seating enhances the experience.
Ripley's Haunted Adventure
10 minutes walking
A thrilling haunted house experience with special effects. Perfect for those seeking a heart-pumping adventure.
Gatlinburg Pinball Museum
10 minutes walking
Featuring vintage and modern pinball machines, this museum provides a fun experience for all ages with nostalgic gameplay.
Getting around
City Centre
Gatlinburg18 min  ·  5000 ft
Airports
McGhee Tyson Airport (TYS)115 min  ·  47.5 mi
Asheville Regional Airport (AVL)208 min  ·  86.0 mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 11 am
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the hotel rooms for free.
Breakfast
A american breakfast is served at affordable prices. 
Children & extra beds
Maximum capacity of extra beds in a room is 1. 
Pets
Pets are not allowed.
Year renovated:
2018
Number of floors:
7
Number of rooms:
52
Former name
Travelodge Inn & Suites

Reviews and Ratings

Feedback about Surestay Plus Hotel By Best Western Gatlinburg from previous guests about their experience.
Review score
Based on 1018 verified reviews
7.8/10
Very good
74%
Recommend
Breakfast
6.7/10
Cleanliness
8.2/10
Comfort
8.2/10
Facilities
8.0/10
Free Wi-Fi
7.7/10
Location
8.8/10
Paid Wi-Fi
7.3/10
Staff
8.3/10
Value for money
8.4/10
Pros
Clean rooms
Friendly staff
River views
Cons
Deteriorating building
Guest reviews
based on 822 reviews
3.5/5
based on 1734 reviews
7.8/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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FAQs
About Surestay Plus Hotel By Best Western Gatlinburg
What are the check-in and check-out times at Surestay Plus Hotel By Best Western Gatlinburg?
Check-in is from 15:00 and check-out is by 11:00.
Which attractions are close to Surestay Plus Hotel By Best Western Gatlinburg?
Nearby attractions include Great Smoky Mountains National Park (0.5 km), Ober Gatlinburg Amusement Park (1 km), and Ripley's Aquarium (2 km).
Which amenities are provided in the rooms at Surestay Plus Hotel By Best Western Gatlinburg?
Rooms feature a flat-screen TV, air conditioning, kitchenette with refrigerator and microwave, as well as free Wi-Fi.
Is breakfast included for guests at Surestay Plus Hotel By Best Western Gatlinburg?
A complimentary continental breakfast is served on weekdays from 6:30 AM to 9:30 AM.
Are there any fitness or recreational facilities at Surestay Plus Hotel By Best Western Gatlinburg?
Guests can take advantage of recreational opportunities including hiking and skiing in the surrounding area.
Does Surestay Plus Hotel By Best Western Gatlinburg have a business center?
Yes, the hotel features a 24-hour business center for guest use.
What is the nearest airport to Surestay Plus Hotel By Best Western Gatlinburg?
McGhee Tyson Airport is located 80 km away from the hotel.
What accessibility features does Surestay Plus Hotel By Best Western Gatlinburg provide?
The hotel has an elevator and designated areas for easy access.

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Check-in
08Mar2026Select date
Check-out
09Mar2026Select date
Rooms and Guests2 Guests, 1 Room