Calle 4 Entre Avenidas 5 Y 10, Col. Centro, Playa del Carmen, 77710,
-
Steps from Los Fundadores Park
Great
8.4
8.9
/10
4.8
4.4
/5
Loved by Hotel Cielo guests
Helpful staff
Comfortable rooms
Perfect location
Amazing service
Unique design
Rooftop terraces
"Loved all the vibes here, All the detail in the decor to the bathroom, the murals, terracotta and ceramic floors."
Marissa D from United States
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"Lovely rooftop area some parts shaded, nice view of the sea."
Val from United States
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"It is great one block to the beach! It is safe! Close to stores and restaurants!"
Ana from United States
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Hotel Cielo - A Mexican Hacienda-Style Boutique Hotel with Rooftop Ocean Views and Traditional Restaurant
Located between 5th and 10th Avenues on 4th Street, this 3-star Playa del Carmen hotel preserves classical Mexican architecture with handmade ceramic tiles and locally crafted furniture. The rooftop terrace features beach chairs and panoramic Caribbean Sea views, complete with a large palapa for shaded lounging. Each air-conditioned room includes a flat-screen TV with satellite channels, while select accommodations offer private balconies with ocean views. Carboncitos restaurant serves traditional Yucatan specialties like relleno negro, cochinita pibil, and tikin xic, alongside tableside flambé preparations. The property sits one block from the beach and provides 24-hour reception services. Hotel Cielo's position near the ferry terminal and ADO bus station allows convenient access to local transportation.
Pros
Traditional Mexican hacienda design with authentic architectural details
Restaurant specializes in generations-old Yucatan recipes
Rooftop terrace equipped with beach chairs and ocean viewing areas
Located within walking distance to beach clubs and dive sites
Cons
Limited parking options in the vicinity
No swimming pool on property
“This hacienda-style hotel offers a less commercial experience, a short walk to the beach and close to Playa del Carmen's attractions. The rooftop terrace provides ocean breezes, but the true find is the acclaimed restaurant, Carboncitos, serving traditional Yucatan dishes. I found this property provides a unique cultural experience.”
Charlotte EvansHead of Editorial at Hotelsdowntown
Select room type
Choose from double rooms, family suites, and premium stays. Enjoy breakfast, flexible cancellations, and exclusive deals.
Guest Room
2 persons
1 King-size bed
room details
Family Room
2 persons
room details
Superior Room
2 persons
1 Single bed
room details
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Check-in/ Check-out
Facilities
Hotel has comfortable rooms, premium services, and a prime downtown location
Facilities: Great
8.1/10Review score
General
Non-smoking property
Free internet access
24-hour reception
Services
Shuttle service
Room service
Car hire
Laundry
Dining
Restaurant
Bar/ Lounge area
Room features
In-room safe
Bathroom
Free toiletries
Media
Flat-screen TV
Cable/ Satellite television
Show more
Location
Calle 4 Entre Avenidas 5 Y 10, Col. Centro, Playa del Carmen, 77710,
Explore Playa del Carmen
Local Activities and Dining
Top Attractions
Activities
Dining
Entertainment
Quinta Avenida
5 minutes' walk
Vibrant shopping street known for local crafts, boutiques, and eateries, perfect for leisurely strolls and window shopping.
Museo Frida Kahlo Playa Del Carmen
5 minutes' walk
Cultural hub dedicated to the life and works of Frida Kahlo, featuring art exhibitions and immersive installations.
3D Museum of Wonders
10 minutes' walk
Immersive art experience featuring interactive 3D installations, ideal for creative photos and fun for all ages.
Zona Arqueologica Playa del Carmen
10 minutes' walk
Archaeological site showcasing remnants of Mayan civilization, offering insight into ancient history and unique photo ops.
Relaxation at Playa Xaman-Ha
9 minutes' walk
Beautiful beach perfect for sunbathing, swimming, and relaxing with beachside amenities available.
Thrilling Water Sports at Kool Beach Club
19 minutes' walk
Exciting activities like jet-skiing and parasailing available here, plus comfortable lounging areas and beachfront dining.
Yoga at nearby studios
5 minutes' walk
Access to local yoga studios offering classes for all skill levels, promoting wellness and relaxation during your stay.
Las Brisas
1 minute' walk
Laid-back atmosphere featuring local seafood and Mexican dishes. Ideal for casual dining near the beach.
Mr. Dog Del Caribe
3 minutes' walk
Tasty hot dogs with unique toppings, perfect for a quick and satisfying bite after a day of exploring.
Churros Bueno
1 minute' walk
Famous for its delicious churros served fresh with chocolate dipping sauce-a sweet treat not to be missed.
The Roof Bar
1 minute' walk
Rooftop bar offering stunning views, craft cocktails, and a relaxed vibe ideal for winding down after a busy day.
Los Fundadores Park
4 minutes' walk
Family-friendly park hosting events and performances, providing a lively atmosphere for both locals and visitors.
Kool Beach Club
19 minutes' walk
Lively beach club known for rhythmic music and social vibe, perfect for enjoying nightlife and beachfront fun.
Getting around
City Centre
Playa del Carmen 8 min · 2000 ft
Airports
Aeropuerto de Playa del Carmen (PCM) 14 min · 3700 ft
Cozumel (CZM) 51 min · 21.1 mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
No parking available.
Internet
Wireless internet is available in the entire hotel for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Year renovated:
2012
Number of rooms:
18
Former name
Hotel Santa Barbara
Reviews and Ratings
Feedback about Hotel Cielo from previous guests about their experience.
Review score
Based on 157 verified reviews
9.2 /10
Perfect
92 %
Recommend
Cleanliness
8.6/10
Comfort
9.1/10
Facilities
8.1/10
Free WiFi
9.1/10
Location
9.1/10
Staff
9.0/10
Value for money
8.6/10
Pros
Comfortable bed
Excellent service
Prime location
Good WiFi
Cons
High noise level
Slow WiFi
Guest reviews
based on 40 reviews
8.4/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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FAQs
About Hotel Cielo
What is the distance between Hotel Cielo and the beach?
Hotel Cielo is located just 200 meters from Playa del Carmen Beach.
Which major attractions are close to Hotel Cielo?
Nearby attractions include Museo Frida Kahlo Playa Del Carmen (0.5 km), ADO International Bus Station (0.5 km), and Playa del Carmen Maritime Terminal (0.5 km).
What time can I check in and out at Hotel Cielo?
Check-in is at 15:00 and check-out is at 12:00.
Does Hotel Cielo offer an airport shuttle service?
Hotel Cielo provides a paid airport shuttle service for guests.
What are the check-in and check-out policies of Hotel Cielo?
Check-in at Hotel Cielo begins at 15:00 and check-out must be completed by 12:00.
What are the dining options available at Hotel Cielo?
Hotel Cielo features the on-site restaurant Carboncitos that serves traditional Yucatan specialties.
Are there any dining options close to Hotel Cielo?
Restaurants located within 0.5 km include Pez Vela, Romeo Trattoria Pizzeria, and Karen's Restaurant.
What amenities do the rooms at Hotel Cielo offer?
Rooms at Hotel Cielo are equipped with air conditioning, free Wi-Fi, flat-screen TVs, and private bathrooms.
Is there a parking option available at Hotel Cielo?
Public parking is available at a location 1 block from Hotel Cielo, at the corner of 2nd street and 10th Ave.
Does Hotel Cielo have a smoking policy?
Hotel Cielo is a smoke-free property.
What languages are spoken by the staff at Hotel Cielo?
The staff at Hotel Cielo speaks English and Spanish.
Can I find family-friendly accommodations at Hotel Cielo?
Hotel Cielo offers family rooms suitable for larger groups sharing space.
Is there beach access available at Hotel Cielo?
Hotel Cielo is located just a short walk from the beach and beach facilities, including umbrellas.